Okay, I think I've got a plan. I'm going to go with option D and refactor the app into Cloud Functions. That way I can really lock down the environment and use the VPC Flow logs to carefully open up only the necessary traffic. Seems like the safest approach given the lack of documentation.
Alright, this looks like a classic Presence problem. I'm guessing the user is somehow duplicated in the Presence cluster, so I'll focus on option B and try to identify and unassign any duplicate user accounts.
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