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Which two troubleshooting steps should be taken when an integration is failing to connect? (Choose two.)
Suggested Answer: B, C
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Confirm the integration credentials or API keys are valid, as incorrect or expired credentials are a common cause of connection issues.
Check the integration logs and enable a higher logging level if needed, to view more detailed error information. This can help identify the root cause of the failure and guide further troubleshooting.
12 comments · newest first
AR
Armando
2 months ago
I’m leaning towards B and D. No dashboards could be a problem too.
HA
Hailey
2 months ago
Agreed! Checking logs helps pinpoint the issue.
TR
Tracie
2 months ago
I think B and C are the best choices. Valid credentials are crucial.
RO
Rosendo
2 months ago
I’m not sure about that dashboard step, sounds a bit off.
MA
Malcolm
2 months ago
Agreed, logs can show exactly what’s wrong.
DE
Deandrea
3 months ago
Wait, why would quiet mode help? Seems counterproductive.
HE
Herminia
3 months ago
I think checking the logs is super important too.
JO
Jonelle
3 months ago
Definitely check the integration credentials first!
PO
Pok
3 months ago
I agree with Marleen; checking the logs is crucial. But I wonder if confirming no dashboards are using the integration is really necessary in this context.
PA
Paris
3 months ago
I'm a bit confused about the options. I feel like quiet mode could help, but I don't recall it being a common troubleshooting step.
MA
Marleen
3 months ago
I remember practicing a question like this, and checking the integration logs seemed really important. I think that might be the other step we need.
BR
Brittni
4 months ago
I think confirming the integration credentials or API keys are valid is definitely one of the steps, but I'm not sure about the second one.