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Palo Alto Networks PSE-Cortex Exam - Topic 3 Question 96 Discussion

Which two troubleshooting steps should be taken when an integration is failing to connect? (Choose two.)
B) Confirm the integration credentials or API keys are valid. and C) Check the integration logs and enable a higher logging level, if needed, view the specific error.
A) Ensure the playbook is set to run in quiet mode to minimize CPU usage and suppress errors
D) Confirm there are no dashboards or reports configured to use that integration instance.

Palo Alto Networks PSE-Cortex Exam - Topic 3 Question 96 Discussion

Actual exam question for Palo Alto Networks's PSE-Cortex exam
Question #: 96
Topic #: 3
[All PSE-Cortex Questions]

Which two troubleshooting steps should be taken when an integration is failing to connect? (Choose two.)

Show Suggested Answer Hide Answer
Suggested Answer: B, C

Confirm the integration credentials or API keys are valid, as incorrect or expired credentials are a common cause of connection issues.

Check the integration logs and enable a higher logging level if needed, to view more detailed error information. This can help identify the root cause of the failure and guide further troubleshooting.


by Sherita at Jun 20, 2026, 11:48 PM

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Armando
6 days ago
I’m leaning towards B and D. No dashboards could be a problem too.
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Hailey
11 days ago
Agreed! Checking logs helps pinpoint the issue.
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Tracie
16 days ago
I think B and C are the best choices. Valid credentials are crucial.
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Rosendo
21 days ago
I’m not sure about that dashboard step, sounds a bit off.
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Malcolm
26 days ago
Agreed, logs can show exactly what’s wrong.
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Deandrea
1 month ago
Wait, why would quiet mode help? Seems counterproductive.
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Herminia
1 month ago
I think checking the logs is super important too.
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Jonelle
1 month ago
Definitely check the integration credentials first!
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Pok
2 months ago
I agree with Marleen; checking the logs is crucial. But I wonder if confirming no dashboards are using the integration is really necessary in this context.
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Paris
2 months ago
I'm a bit confused about the options. I feel like quiet mode could help, but I don't recall it being a common troubleshooting step.
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Marleen
2 months ago
I remember practicing a question like this, and checking the integration logs seemed really important. I think that might be the other step we need.
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Brittni
2 months ago
I think confirming the integration credentials or API keys are valid is definitely one of the steps, but I'm not sure about the second one.
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