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Oracle 1Z0-1038-22 Exam

Certification Provider: Oracle
Exam Name: Oracle Service Center 2022 Implementation Professional
Duration: 90 Minutes
Number of questions in our database: 97
Exam Version: Feb. 01, 2023
1Z0-1038-22 Exam Official Topics:
  • Topic 1: Implement user Interface modifications and automation (workspaces)/ Explain B2C Service products and services
  • Topic 2: Create workspaces for the Browser User Interface/ Perform an initial setup and set up the Service Console
  • Topic 3: B2C Service Service Console Extensions/ B2C Service Products and Services
  • Topic 4: Create queues, assignments, and standard application menus/ Configure Products, Categories, and Dispositions
  • Topic 5: Perform export/import with Element Manager/ Describe Service Level Agreements
  • Topic 6: Configure Service Level Agreements/ Explain configuration settings
  • Topic 7: Service Console Core Features and Access/ Generate outreach and feedback
  • Topic 8: Set Up Navigation, Permissions and User Accounts/ Describe standard text and variables
  • Topic 9: Processes between Customers and Agents/ Describe Core Business Objects
  • Topic 10: Create Enhanced Business Rules/ B2C Service User Interface and Processes

Free Oracle 1Z0-1038-22 Exam Actual Questions

The questions for 1Z0-1038-22 were last updated On Feb. 01, 2023

Question #1

A customer is trying to import guides and a definition file from another interface and receives an error: "The response node cannot be added as it would exceed the maximum amount of 2048 response nodes the guide can have.

What action must be taken to fix this?

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Correct Answer: A

Question #2

A customer is trying to use Element Manager to import and add-ins and receives this error:

"This package cannot be processed."

What is the reason for this error?

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Correct Answer: C

Question #3

You make some changes to a message template.

Which statement is true about applying this change across multiple interfaces?

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Correct Answer: C

Question #4

What are three required sections for Custom Process Models?

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Correct Answer: C, D, E

Question #5

Your customer has created a new script and deployed it to the agents in the call center within incident workflows. However, the script hangs on execution.

Identify two reasons for this.

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Correct Answer: C, D


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