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Oracle 1Z0-1038-22 Exam

Certification Provider: Oracle
Exam Name: Oracle Service Center 2022 Implementation Professional
Duration: 90 Minutes
Number of questions in our database: 97
Exam Version: May. 20, 2023
1Z0-1038-22 Exam Official Topics:
  • Topic 1: Implement user Interface modifications and automation (workspaces)/ Explain B2C Service products and services
  • Topic 2: Create workspaces for the Browser User Interface/ Perform an initial setup and set up the Service Console
  • Topic 3: B2C Service Service Console Extensions/ B2C Service Products and Services
  • Topic 4: Create queues, assignments, and standard application menus/ Configure Products, Categories, and Dispositions
  • Topic 5: Perform export/import with Element Manager/ Describe Service Level Agreements
  • Topic 6: Configure Service Level Agreements/ Explain configuration settings
  • Topic 7: Service Console Core Features and Access/ Generate outreach and feedback
  • Topic 8: Set Up Navigation, Permissions and User Accounts/ Describe standard text and variables
  • Topic 9: Processes between Customers and Agents/ Describe Core Business Objects
  • Topic 10: Create Enhanced Business Rules/ B2C Service User Interface and Processes

Free Oracle 1Z0-1038-22 Exam Actual Questions

The questions for 1Z0-1038-22 were last updated On May. 20, 2023

Question #1

Your customer has asked you to create a report that shows all the incident should show the following columns:

1. The number of incidents opened in the past month

2. The number of incidents opened in the past week

3. The number of incidents opened in the past day

Which two functions are needed in the expressions to create the three columns?

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Correct Answer: A, C, D

Question #2

Your customer wants to set a disposition and add a specific standard text item automatically based on a given endpoint within the guided assistant path info response thread. Which two steps are required to complete this request?

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Correct Answer: C, E

Question #3

Your customer has created a new script and deployed it to agents in their call center within their incident workflow. They have noticed that their agents cannot end the script as expected. What are two reasons for this?

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Correct Answer: A, C

Question #4

A customer is trying to import guides and a definition file from another interface and receives an error: "The response node cannot be added as it would exceed the maximum amount of 2048 response nodes the guide can have.

What action must be taken to fix this?

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Correct Answer: A

Question #5

Your customer has ''Gold'' level SLAs being applied to certain organizations according to organization rules.

After six months, the business decides to change the response time: instead of responding in 24 hours your agents need to respond within eight business hours.

You modify the ''Gold'' SLA to reflect this change but you notice that the SLA reports are still using a 24-hour response time.

Based on this scenario, which statement is correct?

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Correct Answer: A

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