Certification Provider: Oracle
Exam Name: Oracle Service Center 2022 Implementation Professional
Number of questions in our database: 97
1Z0-1038-22 Exam Official Topics:
- Topic 1: Implement user Interface modifications and automation (workspaces)/ Explain B2C Service products and services
- Topic 2: Create workspaces for the Browser User Interface/ Perform an initial setup and set up the Service Console
- Topic 3: B2C Service Service Console Extensions/ B2C Service Products and Services
- Topic 4: Create queues, assignments, and standard application menus/ Configure Products, Categories, and Dispositions
- Topic 5: Perform export/import with Element Manager/ Describe Service Level Agreements
- Topic 6: Configure Service Level Agreements/ Explain configuration settings
- Topic 7: Service Console Core Features and Access/ Generate outreach and feedback
- Topic 8: Set Up Navigation, Permissions and User Accounts/ Describe standard text and variables
- Topic 9: Processes between Customers and Agents/ Describe Core Business Objects
- Topic 10: Create Enhanced Business Rules/ B2C Service User Interface and Processes