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Oracle
1Z0-1038-22: Oracle Service Center 2022 Implementation Professional

Oracle 1Z0-1038-22 Exam

Certification Provider: Oracle

Exam Name: Oracle Service Center 2022 Implementation Professional

Duration: 90 Minutes

Number of questions in our database: 97

Exam Version: Feb. 01, 2023

1Z0-1038-22 Exam Official Topics:

Topic 1: Implement user Interface modifications and automation (workspaces)/ Explain B2C Service products and services
Topic 2: Create workspaces for the Browser User Interface/ Perform an initial setup and set up the Service Console
Topic 3: B2C Service Service Console Extensions/ B2C Service Products and Services
Topic 4: Create queues, assignments, and standard application menus/ Configure Products, Categories, and Dispositions
Topic 5: Perform export/import with Element Manager/ Describe Service Level Agreements
Topic 6: Configure Service Level Agreements/ Explain configuration settings
Topic 7: Service Console Core Features and Access/ Generate outreach and feedback
Topic 8: Set Up Navigation, Permissions and User Accounts/ Describe standard text and variables
Topic 9: Processes between Customers and Agents/ Describe Core Business Objects
Topic 10: Create Enhanced Business Rules/ B2C Service User Interface and Processes

Free Oracle 1Z0-1038-22 Exam Actual Questions

The questions for 1Z0-1038-22 were last updated On Feb. 01, 2023

Question #1

A customer is trying to import guides and a definition file from another interface and receives an error: "The response node cannot be added as it would exceed the maximum amount of 2048 response nodes the guide can have.

What action must be taken to fix this?

ANavigate to one of the superior nodes and remove most of the nodes, keeping the same unique identifier.

BMake sure guided assistance is enabled in another interface.

CMake sure the guide definition file does not include any hash value while importing it.

DIncrease the maximum number of response nodes in the configuration.

Reveal Solution Hide Solution

Correct Answer: A

Question #2

A customer is trying to use Element Manager to import and add-ins and receives this error:

"This package cannot be processed."

What is the reason for this error?

ACheck if the exported file was generated by a product version that is older than the existing product version.

BThe hash value during import doesn't match the hash declared at the end of the rile.

CThe Browser User Interface (BUI) workspace is not using the standard workspace.

DElement Manager does not support the import and export of workspaces with custom workspace ribbon add-ins.

Reveal Solution Hide Solution

Correct Answer: C

Question #3

You make some changes to a message template.

Which statement is true about applying this change across multiple interfaces?

AYou need to use the export and import option.

BThe change is reflected across all interfaces by default.

CYou need to copy and paste the source code across the multiple interfaces.

DYou need to re-create the message template across the multiple interfaces.

Reveal Solution Hide Solution

Correct Answer: C

Question #4

What are three required sections for Custom Process Models?

ATest script

BFooter

CHeader

DCode containing custom business logic

ETest harness

FCode containing integration with external systems

Reveal Solution Hide Solution

Correct Answer: C, D, E

Question #5

Your customer has created a new script and deployed it to the agents in the call center within incident workflows. However, the script hangs on execution.

Identify two reasons for this.

AThe agents are not able to get to the pages where they can end the script.

BThe script beginning and ending buttons are not enabled for the script pages.

CNo exit or finished event is being triggered on the script pages.

DNo return events are listed in the incident workflow for the script to use.

Reveal Solution Hide Solution

Correct Answer: C, D

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