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  • 1Z0-1038-22: Oracle Service Center 2022 Implementation Professional

Oracle 1Z0-1038-22 Exam

Status: RETIRED
Certification Provider: Oracle
Exam Name: Oracle Service Center 2022 Implementation Professional
Duration: 90 Minutes
Number of questions in our database: 97
Exam Version: 04-08-2023
1Z0-1038-22 Exam Official Topics:
  • Topic 1: Implement user Interface modifications and automation (workspaces)/ Explain B2C Service products and services
  • Topic 2: Create workspaces for the Browser User Interface/ Perform an initial setup and set up the Service Console
  • Topic 3: B2C Service Service Console Extensions/ B2C Service Products and Services
  • Topic 4: Create queues, assignments, and standard application menus/ Configure Products, Categories, and Dispositions
  • Topic 5: Perform export/import with Element Manager/ Describe Service Level Agreements
  • Topic 6: Configure Service Level Agreements/ Explain configuration settings
  • Topic 7: Service Console Core Features and Access/ Generate outreach and feedback
  • Topic 8: Set Up Navigation, Permissions and User Accounts/ Describe standard text and variables
  • Topic 9: Processes between Customers and Agents/ Describe Core Business Objects
  • Topic 10: Create Enhanced Business Rules/ B2C Service User Interface and Processes
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