Certification Provider: Oracle
Exam Name: Oracle Service Center 2020 Implementation Essentials
Number of questions in our database: 97
1Z0-1038-20 Exam Official Topics:
- Topic 1: Create queues, assignments, and standard application menus/ Describe agent assistance
- Topic 2: Implement user Interface modifications and automation (workspaces)/ Explain configuration settings
- Topic 3: Explain B2C Service products and services/ Perform an initial setup and set up the Service Console
- Topic 4: Describe Service Level Agreements/ Perform export/import with Element Manager
- Topic 5: Configure Products, Categories, and Dispositions/ Describe Core Business Objects
- Topic 6: Create workspaces for the Browser User Interface/ Set Up Navigation, Permissions and User Accounts
- Topic 7: B2C Service User Interface and Processes/ Describe standard text and variables
- Topic 8: B2C Service Service Console Extensions/ Configure chat and cobrowse/ Implement workflow
- Topic 9: Configure Service Level Agreements/ Create message templates/ Configure advanced routing
- Topic 10: Create Enhanced Business Rules/ Generate outreach and feedback/ Configure add-ins
- Topic 11: Describe B2C Service Analytics/ Describe mail and mailboxes/ Work with International Data
- Topic 12: Configure Guided Assistants/ B2C Service Products and Services/ Describe message bases
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