Oracle 1Z0-1037-22 Exam

Status: RETIRED

Certification Provider: Oracle

Exam Name: Oracle Knowledge Management 2022 Implementation Professional

Duration: 90 Minutes

Number of questions in our database: 71

Exam Version: 23-05-2023

1Z0-1037-22 Exam Official Topics:

Topic 1: Explain Service Level Agreements (SLA)/ Describe answers relationships
Topic 2: Use Knowledge Advanced Search Capabilities/ Explain the dashboard feature
Topic 3: Describe products and categories/ B2C Service Knowledge Foundation
Topic 4: B2C Service Products and Services - Common Features/ Manage Knowledge Advanced Content
Topic 5: Explain response requirements/ Use Knowledge Advanced features
Topic 6: Use answer versioning/ Use reports features/ Use answers search

Free Oracle 1Z0-1037-22 Exam Actual Questions

The questions for 1Z0-1037-22 were last updated On 23-05-2023

Question #1

A customer has a problem with a damaged battery and searches your knowledge base with the search term ''battery damage issue.'' The customer selects one of the answers in the search result and wants to view answers that contain closely related articles in continuation to the selected answer.

What should you configure?

AOpen the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Manually Related Answers.

BOpen the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Sibling Answers.

CEdit the alias text file to include alias words -- battery damage, battery issue, battery.

DInclude battery and damage as keywords under Answers Stop Words.

Reveal Solution

Correct Answer: A

Manually related answers are two or more answers that may contain related information. Manually relating answers provides customers with additional options for finding accurate information. The Manually Related Answers section of the Relationships tab consists of a toolbar and a list of manually related answers.

Question #2

In Oracle Knowledge Advanced, which shortcut key opens an external answer in a browser?

ACtrl + A

BCtrl + T

CCtrl + N

DCtrl + O

Reveal Solution

Correct Answer: D

To open in a browser (for external documents) use Ctrl + K + O

https://docs.oracle.com/cloud/november2016/servicecs_gs/FAUKA/User_AgentDesktop.htm#FAUKAControllingDisplayOfIncidentReferen-F772D24C

Question #3

Which two statements are true about Connect Web Services for a SOAP Batch Operation? (Choose two.)

AThe ''CommitAfter'' attribute can only be set at the end of the last transaction in a batch request.

BIf bulk CRUD operations are used in a batch operation, the server will only allow for a total of 10,000 objects to be processed.

CA batch operation can be used to send multiple heterogeneous operation requests to the server in a single SOAP request.

DIn a batch request, the server will allow up to 100 transactions.

EIf a new transaction is in the batch request after the failed transaction, the transaction will not run.

Reveal Solution

Correct Answer: B, C

B: Following upper limits are imposed on a given input payload for the Batch operation:

C: Batch sends a set of operations to the server in a single request.

Question #4

Which two statements are true about response requirements for incidents? (Choose two.)

AResponse requirements include the maximum time limit for responding to each inquiry for an unresolved incident.

BCustom response requirements are based on the level of service being provided.

CHolidays have to be defined before creating response requirements.

DDefault response requirements for an interface cannot be modified.

Reveal Solution

Correct Answer: A, B

To define an SLA:

4. Confirm that theResponse Requirement Settingsdisplay as:

https://docs.oracle.com/cloud/february2017/servicecs_gs/FAIKA/Configuring_KA_Features.htm#FAIKAab1032248

Question #5

Which statement is true about generic objects?

AA generic object representation must be built for custom objects.

BA generic object representation must be built for handling standard objects.

CCRUD operations cannot be performed with generic objects.

DBatching and chaining operations are supported only by generic objects.

Reveal Solution

Correct Answer: D

Chaining is always used together with batching. A batch operation includes multiple target operations that each can take a homogeneous or heterogeneous list of business objects.

https://docs.oracle.com/en/cloud/paas/integration-cloud-service/cccdg/batch-and-bulk-operations.html

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