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OMG-OCEB2-FUND100 Exam - Topic 4 Question 6 Discussion

Choose the correct answer:A bank call center receives a banking customer incoming call for customer support. Upon receiving the call, the help desk staff identifies the reason the customer is calling for assistance. If the call is related to a problem with the Bank's web site, the customer is transferred to the web site web resolution team. If the call is related to a forgotten or incorrect password or account id, the customer is transferred to the account maintenance group. If the customer would like to modify their existing set of services or add a service, they are transferred to the bank services group.Which representation correctly depicts these options?
A) Option A
B) Option B
C) Option C
D) Option D

OMG-OCEB2-FUND100 Exam - Topic 4 Question 6 Discussion

Actual exam question for OMG's OMG-OCEB2-FUND100 exam
Question #: 6
Topic #: 4
[All OMG-OCEB2-FUND100 Questions]

Choose the correct answer:

A bank call center receives a banking customer incoming call for customer support. Upon receiving the call, the help desk staff identifies the reason the customer is calling for assistance. If the call is related to a problem with the Bank's web site, the customer is transferred to the web site web resolution team. If the call is related to a forgotten or incorrect password or account id, the customer is transferred to the account maintenance group. If the customer would like to modify their existing set of services or add a service, they are transferred to the bank services group.

Which representation correctly depicts these options?

Show Suggested Answer Hide Answer
Suggested Answer: A

by Paola at Jan 05, 2026, 05:16 AM

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Katlyn
4 months ago
I feel Option D is the most straightforward.
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Lamar
4 months ago
Option C seems confusing to me.
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Jina
4 months ago
I prefer Option B. It shows the flow better.
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Taryn
5 months ago
I think Option A looks clear.
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Truman
5 months ago
Just a reminder, the transfers are based on the issue type!
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Maryann
5 months ago
I disagree, Option C seems more logical to me.
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Sarina
5 months ago
Wait, are we sure about the accuracy of these options?
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Shawna
5 months ago
I think Option B makes more sense!
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Arlean
5 months ago
Option A clearly shows the transfer paths.
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Stevie
6 months ago
Option B is the clear winner here. The other options are just too confusing.
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Lino
6 months ago
Haha, I bet the bank's web resolution team has their hands full with all those password issues!
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Dalene
6 months ago
Option B is the way to go. The other options don't capture all the scenarios.
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Novella
7 months ago
I agree, Option B seems to best represent the call center flow.
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Ronny
7 months ago
Option B looks the most accurate to me.
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Fredric
7 months ago
I recall that the correct representation should clearly show the different paths for each customer issue. I hope I can remember which one that is!
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France
7 months ago
I'm a bit confused about the differences between the options. I feel like they all look somewhat similar.
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Jaime
7 months ago
I think it might be Option B because it looks like it has the right branches for each type of call.
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Helaine
8 months ago
I remember we practiced a similar question about call routing in class, but I'm not sure which option shows the correct flow.
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Van
8 months ago
I'm feeling pretty confident about this one. The options seem to match the call center flow described in the question.
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Domingo
8 months ago
This is a good example of a common business process question. I'll apply my knowledge of process mapping to determine the right answer.
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Lizbeth
8 months ago
Okay, I think I've got it. The key is identifying the correct flow for each type of customer call. I'll double-check my work to be sure.
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Cristy
8 months ago
Hmm, I'm a bit confused by all the different transfer options. I'll need to make sure I understand each one before selecting an answer.
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Paz
8 months ago
This looks like a straightforward process flow diagram question. I'll carefully read through the details and try to match the options to the description.
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Alpha
2 months ago
I’m leaning towards Option A. What about you guys?
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Eveline
2 months ago
Yeah, the steps seem clear.
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Jodi
4 months ago
I think it's definitely a process flow diagram.
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