OMG-OCEB2-FUND100 Exam - Topic 4 Question 6 Discussion

Actual exam question for OMG's OMG-OCEB2-FUND100 exam

Question #: 6
Topic #: 4

Choose the correct answer:

A bank call center receives a banking customer incoming call for customer support. Upon receiving the call, the help desk staff identifies the reason the customer is calling for assistance. If the call is related to a problem with the Bank's web site, the customer is transferred to the web site web resolution team. If the call is related to a forgotten or incorrect password or account id, the customer is transferred to the account maintenance group. If the customer would like to modify their existing set of services or add a service, they are transferred to the bank services group.

Which representation correctly depicts these options?

AOption A

BOption B

COption C

DOption D

Show Suggested Answer

Suggested Answer: A

by Paola at Jan 05, 2026, 05:16 AM

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Dalene

3 days ago

Option B is the way to go. The other options don't capture all the scenarios.

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Novella

8 days ago

I agree, Option B seems to best represent the call center flow.

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Ronny

13 days ago

Option B looks the most accurate to me.

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Fredric

18 days ago

I recall that the correct representation should clearly show the different paths for each customer issue. I hope I can remember which one that is!

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France

23 days ago

I'm a bit confused about the differences between the options. I feel like they all look somewhat similar.

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Jaime

29 days ago

I think it might be Option B because it looks like it has the right branches for each type of call.

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Helaine

1 month ago

I remember we practiced a similar question about call routing in class, but I'm not sure which option shows the correct flow.

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Van

1 month ago

I'm feeling pretty confident about this one. The options seem to match the call center flow described in the question.

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Domingo

1 month ago

This is a good example of a common business process question. I'll apply my knowledge of process mapping to determine the right answer.

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Lizbeth

2 months ago

Okay, I think I've got it. The key is identifying the correct flow for each type of customer call. I'll double-check my work to be sure.

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Cristy

2 months ago

Hmm, I'm a bit confused by all the different transfer options. I'll need to make sure I understand each one before selecting an answer.

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Paz

2 months ago

This looks like a straightforward process flow diagram question. I'll carefully read through the details and try to match the options to the description.

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