Discuss Okta Okta Certified Professional Exam Topic 5 Question 100

Is this where an Okta Administrator should submit a case?

AYes

BNo

Suggested Answer: B

Okta Help Center To access theOkta Help Center, simply log into your Okta Admin Console and click the 'Help & Support' link located in the upper-right corner of the page. The Help Center acts as a one-stop-shop where you can:

Search knowledge articles

Ask questionsin the community

Submit a case to Support by clicking the 'Open a Case' button

Join groups (Okta recommends that admins join the 'Admin Pro Tips' group where we post regular content such as onboarding materials, new feature videos, webinars, and more)

https://support.okta.com/help/s/article/Getting-Started-as-a-New-Okta-Administrator?language=en_US

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29 comments · newest first

Sheridan 6 months ago

I agree with Leota. It's the right place.

Katie 6 months ago

I feel confused. Need clarity.

Vanesa 6 months ago

But it feels like a general resource.

Wilda 7 months ago

Why no? It's the help site.

Helga 7 months ago

Definitely no.

Leota 7 months ago

I think it's a yes.

Edelmira 7 months ago

I don't know, seems too easy.

Bulah 7 months ago

Definitely, I've submitted cases there before!

Ocie 8 months ago

Wait, are you sure?

Victor 8 months ago

I thought it was a different site?

Brice 8 months ago

Yes, that's the right place!

Shawna 8 months ago

The Okta Help website is the correct place to submit a case. It's like the Bat-Signal for Okta Admins.

Omer 9 months ago

Okta Help website? That's where I go to find cat videos, not to submit cases!

Douglass 9 months ago

No, the Okta Administrator should not submit a case here. They need to go to the Okta Help website.

Hector 9 months ago

Yes, the Okta Administrator should submit a case through the Okta Help website.

Mireya 9 months ago

I feel like I saw something similar in our study materials, and it pointed to using this link for case submissions.

Bettina 9 months ago

I remember practicing a question about support cases, and I think the answer was "Yes" because this is the official help site.

Sabra 9 months ago

I feel confident that the Okta help site is the right place to submit a case, but I'll quickly scan through it just to be certain.

Marjory 10 months ago

Okay, the question is asking if the Okta help site is where an admin should submit a case. I'll review the information there to make sure.

Buck 10 months ago

The Okta help site seems like the logical place to submit a case, but I want to double-check that before answering.

Dean 10 months ago

I think an Okta Administrator should submit a case here, but I'm not entirely sure if this is the right link.

Verona 11 months ago

I'm a bit confused; I thought we were supposed to use a different portal for case submissions.

Dwight 11 months ago

I'm not totally sure about this one. I'll need to review the Okta admin documentation to determine the proper process for submitting cases.

Flo 11 months ago

Hmm, I think this is a straightforward question. I'll check the Okta help site to see if that's the right place to submit a case.

Felix 6 months ago

↳ replying to Flo

I’ll look into it, thanks for the tips!

Gwen 6 months ago

↳ replying to Flo

I’d say no, there might be a different process.

Melda 10 months ago

↳ replying to Flo

I think it’s the right place.

Matthew 10 months ago

↳ replying to Flo

I believe it's a yes.

Noe 11 months ago

↳ replying to Flo

Definitely check the help site first.

Okta Certified Professional Exam - Topic 5 Question 100 Discussion