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Nutanix NCP-EUC Exam - Topic 2 Question 56 Discussion

Actual exam question for Nutanix's NCP-EUC exam
Question #: 56
Topic #: 2
[All NCP-EUC Questions]

An administrator received a report that users are being disconnected from their sessions consistently after IO minutes. The administrator suspects the gold image is incorrectly configured,

Which action should the administrator take to resolve this issue?

Show Suggested Answer Hide Answer
Suggested Answer: B

gold imageis a term used to describe a template for a virtual machine (VM) that contains a preconfigured operating system and applications1.A gold image can be used to create multiple session hosts that share the same configuration1.However, a gold image needs to be properly prepared before being used as a template123.

One of the steps involved in preparing a gold image is to runsysprepon the VM.Sysprep is a tool that removes system-specific data such as computer name, security identifier (SID), and driver cache from Windows23.This allows the VM to be generalized and duplicated without causing conflicts or errors23.

One of the options that can be set when running sysprep isCopyProfile.CopyProfile is a setting that determines whether the user profile settings of the built-in administrator account are copied to the default user profile2.The default user profile is used as a template for creating new user profiles on Windows2.If CopyProfile is set to True, then any changes made by the administrator account (such as desktop wallpaper, screen saver, Start menu items, etc.) will be applied to all new user profiles2.

Therefore, if users are being disconnected from their sessions consistently after 10 minutes, it could be because the gold image has some incorrect settings in the default user profile that cause session timeout or termination.To resolve this issue, one possible solution is tosysprepthe gold image withCopyProfileset toTrue, and make sure that there are no settings in the administrator account that could affect session stability (such as power saving options or Windows Store applications)2.


by Hui at Nov 22, 2025, 04:21 PM

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Pura
6 hours ago
Not sure if sysprep is the answer, seems too complicated.
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Amalia
5 days ago
Wait, why would uninstalling Windows Store apps fix this?
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Rasheeda
11 days ago
I think disabling power saving settings could help too.
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Susy
16 days ago
B) Sysprep, eh? Sounds like a fancy IT wizard move. I'll just go with that and hope the users don't start complaining about their missing cat videos.
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Lavelle
21 days ago
A) Disable the monitor power saving settings? Really? That's like trying to fix a flat tire by adjusting the radio volume. Not the right solution here.
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Mary
26 days ago
D) Uninstall and remove the Windows Store applications. Those pesky apps are probably causing all sorts of issues. Time to clean house!
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Carissa
1 month ago
Hmm, I'd go with C) Disable hard drive power saving settings. Sounds like the sessions are timing out due to the hard drives going to sleep.
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Staci
1 month ago
B) Sysprep the gold image with the CopyProfile set to True. This should preserve the user settings and prevent the disconnections.
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Son
1 month ago
I feel like uninstalling Windows Store apps was an option in a different scenario, but I don’t see how that would relate to session disconnections.
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Ilene
2 months ago
Disabling power saving settings sounds familiar, but I’m not clear if it’s the monitor or hard drive that causes disconnections.
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Carey
2 months ago
I'm leaning towards B as well. Disabling power saving settings might be a quick fix, but it doesn't really address the root cause, which seems to be the gold image configuration. Syspreping with CopyProfile is probably the most comprehensive solution.
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Troy
2 months ago
Okay, let's think this through. The key here is that the issue is with the gold image, so I'd say B is the best option. Syspreping with CopyProfile should help ensure the settings are consistent across all the sessions.
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Michal
2 months ago
I think we practiced a question where we had to sysprep the gold image, but I can’t recall if CopyProfile was specifically mentioned.
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Lajuana
2 months ago
Sounds like a gold image issue for sure.
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Shawna
2 months ago
I remember something about session timeouts being related to power settings, but I’m not sure if it’s the monitor or hard drive settings that need to be adjusted.
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Cory
3 months ago
I agree with Mary. Sysprep is key for proper configuration.
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Glenn
3 months ago
Definitely agree with B, that’s a common fix!
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Brandon
3 months ago
I'm a bit confused on this one. The question mentions users being disconnected, so I'm not sure if power saving settings are the right approach. Maybe we should look into something related to the session timeout or connection settings.
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Isabella
3 months ago
Hmm, this seems like a tricky one. I'm thinking B might be the way to go, since the issue is with the gold image. Syspreping with CopyProfile could help ensure the settings are properly configured.
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