Discuss Nutanix NCP-CI-Azure Exam Topic 1 Question 21

Which entity should be contacted for cloud hardware support (EC2 instances, VPC, etc) related to NC2?

ANutanix

BPublic Cloud Vendor

CPartner

DInternal IT Operations team

Suggested Answer: B

Cloud Hardware Support: For issues related to cloud hardware, such as EC2 instances or VPC configurations, the responsible entity is typically the public cloud vendor.

Nutanix Responsibility: Nutanix manages the software layer and integration aspects of the NC2 service, but the underlying hardware support is managed by the cloud provider (e.g., AWS, Azure).

Support Process:

Public Cloud Vendor: Contact the public cloud vendor for issues directly related to the hardware, as they own and manage the physical infrastructure.

Nutanix: For software and configuration issues specific to the NC2 service, contact Nutanix support.

Conclusion: For cloud hardware-related support, the appropriate contact is the public cloud vendor.

Nutanix Support Guide

Azure Support Documentation

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26 comments · newest first

Colby 1 month ago

D) Internal IT Operations team is good for internal issues, but not for cloud-specific problems.

Haydee 1 month ago

C) Partner might be useful, but they usually rely on the vendor too.

Ulysses 2 months ago

I feel A) Nutanix could help, but they focus more on their own hardware.

Glennis 2 months ago

I think B) Public Cloud Vendor is the best choice. They handle EC2 issues directly.

Cecilia 2 months ago

D) Internal IT Operations team should be the first point of contact for us.

Paola 2 months ago

C) Partner might be useful too, especially if they have experience with NC2.

Billye 2 months ago

I agree, but A) Nutanix could help with specific hardware issues.

Stanford 2 months ago

I think B) Public Cloud Vendor is the best choice. They know their services best.

Elly 3 months ago

C) Partner might be useful too, especially if they have experience with our cloud setup.

Audra 3 months ago

I feel like D) Internal IT Operations team should be the first point of contact. They know our setup.

Franchesca 3 months ago

I agree, but A) Nutanix could help with specific hardware questions.

Tijuana 3 months ago

I think B) Public Cloud Vendor is the best choice. They handle EC2 issues directly.

Olive 3 months ago

Not sure about this... I thought we had to go through our partners for support.

Tegan 4 months ago

Wait, is it really just the vendor? What about partners?

Cherrie 5 months ago

I’d go with D) Internal IT Operations team. They know our setup best.

Precious 5 months ago

I think it’s A) Nutanix, right?

Tamra 5 months ago

Definitely B) Public Cloud Vendor. They handle EC2 issues.

Stefanie 6 months ago

Not sure about this... I thought we had to go through our partners for support.

Stephen 6 months ago

Wait, is it really just the vendor? What about partners?

Haley 6 months ago

I’d go with D) Internal IT Operations team. They know our setup best.

Taryn 6 months ago

I think it’s A) Nutanix, right?

Cyril 6 months ago

Definitely B) Public Cloud Vendor. They handle EC2 issues.

Dorthy 6 months ago

I feel like we went over this in class, and the public cloud vendor is usually the first point of contact for cloud services like EC2. So, I’m leaning towards B.

Bobbye 7 months ago

I’m a bit confused; I thought we would contact the partner for support in some cases, but I can’t recall if that applies here.

Annelle 7 months ago

I remember a practice question about support channels, and I think we discussed that internal teams usually handle on-prem issues, so maybe D) Internal IT Operations team is less likely.

Becky 7 months ago

I think the answer might be B) Public Cloud Vendor, but I'm not entirely sure if Nutanix could also be involved.

Nutanix NCP-CI-Azure Exam - Topic 1 Question 21 Discussion