I'm not entirely sure, but I feel like the stability of the recovered frequency could be affected by network load, which makes me lean towards option B.
Hmm, I'm a bit unsure about this one. I know cash flow is important, but I'm not entirely sure which of these options would have the biggest impact in the short term. I'll have to think it through carefully.
I think the key here is to focus on the agent's qualifications and abilities. Languages and Knowledge levels seem like the way to go. Not sure about the other options, but those two feel like the safest bet.
Earleen
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