Hmm, I'm a bit unsure about this one. I know ITSM software can be used for monitoring, but I'm not sure if that's the most common method. I might have to think this through a bit more.
Okay, I've read through the question and the options a few times now. I believe the key distinction is that a Contact's Account is where they live, while their Primary Affiliation is where they work. Let me double-check that.
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