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Your Netskope Client tunnel has connected to Netskope; however, the user is not receiving any steering or client configuration updates What would cause this issue?
32 comments · newest first
AR
Arlene
10 months ago
Not sure about all this, but it feels like there’s more to it.
RA
Raul
11 months ago
I disagree, it’s probably A. The client needs to reach the add-on first.
MO
Moon
11 months ago
Wait, an invalid steering exception? That’s surprising!
WI
Willow
11 months ago
I think it could also be C. If the service isn't running, nothing will work.
FA
Fannie
11 months ago
Definitely sounds like option B to me.
LU
Luisa
12 months ago
I feel like I read that communication issues with add-on services could lead to this, so maybe option A is worth considering as well.
BR
Brynn
12 months ago
I practiced a question similar to this, and I think steering exceptions can mess things up too. Could option D be a possibility?
TR
Tran
12 months ago
I'm not entirely sure, but I think if the client service isn't running, that could definitely cause issues like this. Option C might be it.
ME
Meaghan
1 year ago
I remember something about the client needing to communicate with the gateway, so maybe option B is the right choice?
GR
Graham
1 year ago
This looks straightforward to me. If the client can't connect to the Netskope servers, then it won't receive any updates. I'm going with option B.
LE
Leeann
1 year ago
I'm a bit confused by the wording of the question. Does "steering or client configuration updates" mean the same thing? I'll need to make sure I understand the issue before I can choose the right answer.
LO
Lovetta
1 year ago
Okay, let's see. I'm pretty sure it's got something to do with the client's communication to the Netskope servers. I'll focus on options A and B.
TO
Tonette
1 year ago
Hmm, this seems like a tricky one. I'll need to carefully consider the possible causes and think through the troubleshooting steps.
TA
Tammy
1 year ago
Wait, is the tenant supposed to be in the URL or not? I'm getting a bit confused here. Maybe I should have paid more attention in my Netskope training.
MA
Marylin
1 year ago
D) An invalid steering exception was created in the tenant
SK
Skye
1 year ago
C) The Netskope Client service is not running.
LO
Lonny
1 year ago
B) The client is unable to establish communication to gateway-(tenant|.goskope.com.
VI
Vincent
1 year ago
A) The client is unable to establish communication to add-on-[tenantl.goskope.com.
SA
Santos
1 year ago
Ha! An invalid steering exception? What kind of fancy-pants problem is that? I'm just going to go with B and call it a day.
DI
Diane
1 year ago
User 2: User 2: I'm just going to go with B and call it a day.
EU
Eulah
1 year ago
User 1: Ha! An invalid steering exception? What kind of fancy-pants problem is that?
JA
Jamal
1 year ago
Hmm, I'm not sure about this one. Maybe the Netskope Client service is not running? That's what option C suggests.
NA
Nan
1 year ago
Heike: Yes, let's check that first.
JO
Josphine
1 year ago
User 3: Should we check if the service is running?
HE
Heike
1 year ago
User 2: That could be the issue. Option C mentions that.
CA
Carmen
1 year ago
User2: Yeah, that could be the issue according to option C.
SH
Sharika
1 year ago
User1: Maybe the Netskope Client service is not running?
MA
Maile
1 year ago
User 1: Maybe the Netskope Client service is not running?
CH
Chantell
1 year ago
I believe option D could also be a reason, if an invalid steering exception was created in the tenant.
ST
Stephanie
1 year ago
I agree with Crissy, option B seems like a possible cause for the problem.
PA
Paul
2 years ago
I think the correct answer is B. The client is unable to establish communication to gateway-(tenant|.goskope.com. This seems to be the most logical explanation for the issue.
CR
Crissy
2 years ago
I think the issue might be with option B, the client not being able to establish communication to gateway-(tenant|.goskope.com.