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After installation of a new ONTAP cluster, you experience a problem. You successfully create a support case on the NetApp Support site. The customer asks you how to view the status of the case.
Referring to the exhibit, which two steps would allow the customer to accomplish this task? (Choose two.)
Suggested Answer: A, C
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35 comments · newest first
BA
Barbra
11 months ago
Isn't there a way to track cases without logging in?
SH
Shaniqua
11 months ago
I thought you had to use customer credentials only.
LE
Leontine
11 months ago
Wait, can you really use partner credentials? Seems off.
LI
Linette
11 months ago
Definitely B and C! That's how I do it.
JA
Janey
12 months ago
You can check the case status using customer credentials.
JU
Julian
12 months ago
I’m confused about the credentials part. Should they use partner credentials or customer credentials? I feel like I need to review that section again.
JU
Juan
12 months ago
I'm not entirely sure, but I think they should go to "My Cases" first. So, maybe C is definitely one of the answers?
LA
Laquita
1 year ago
I remember practicing a question about checking case statuses, and I feel like we had to select the case number after logging in. Could it be A and C?
LI
Linwood
1 year ago
I think the customer needs to use their own credentials to access the case, so maybe option B is correct?
GR
Gretchen
1 year ago
I've done something similar before, so I'm feeling pretty confident about this. The key is to use the -o keysource option to point to the raw key file.
JA
Jacquline
1 year ago
Hmm, this seems like a tricky one. I'll need to carefully analyze the options and think through the appropriate first steps for an insider threat incident.
CA
Candra
1 year ago
Hmm, I'm a bit unsure about this one. I know there's a distinction between realized and unrealized, but I can't quite remember which one is recognized for tax purposes. I'll have to review my notes.
ST
Stevie
1 year ago
Personally, I'd go with B and C. Unless the customer is a partner, they won't be able to use the partner credentials.
LE
Leonardo
1 year ago
Agreed, using the customer credentials and selecting the case number should work.
NA
Nathalie
1 year ago
I think you're right. B and C seem like the best options.
AL
Albina
1 year ago
Ha! I bet the customer is going to try D and get so confused. 'Create a case? I already did that!'
PO
Polly
1 year ago
C) Open My Cases, and select the 41747189 case number.
RA
Raina
1 year ago
Customer: I think I should use my customer credentials.
ES
Esteban
1 year ago
B) Open https://support.netapp.com, using the customer credentials.
TR
Tricia
1 year ago
A) Open https://support.netapp.com, using the partner credentials.
RE
Reena
1 year ago
Support: You're welcome. Let me know if you need any more help.
LE
Lea
1 year ago
Customer: Oh, I see. Thanks for clarifying.
KA
Kayleigh
1 year ago
Support: No, you should open 'My Cases' and select the case number.
SH
Shaunna
1 year ago
Customer: I think I should click on 'Create a Case'.
MA
Madalyn
2 years ago
I think A and C are the way to go. You need to use the partner credentials to access the support site, and then find your specific case.
GO
Golda
1 year ago
C) Open My Cases, and select the 41747189 case number.
VI
Vinnie
1 year ago
A) Open https://support.netapp.com, using the partner credentials.
LE
Leontine
2 years ago
C and B seem like the right steps to me. I mean, you need to access your own cases, not someone else's, right?
PA
Paulina
1 year ago
D) Open My Cases, and select Create a Case.
CA
Cammy
1 year ago
C) Open My Cases, and select the 41747189 case number.
WI
Willodean
1 year ago
B) Open https://support.netapp.com, using the customer credentials.
AH
Ahmed
1 year ago
A) Open https://support.netapp.com, using the partner credentials.
BL
Blondell
2 years ago
Actually, I think both A) and C) could be correct. A) for logging in and C) for viewing the specific case.
FA
Fatima
2 years ago
I disagree, I believe the correct answers are C) Open My Cases, and select the 41747189 case number.
BL
Blondell
2 years ago
I think the answer is A) Open https://support.netapp.com, using the partner credentials.