NetApp Exam NS0-184 Topic 7 Question 30 Discussion

Actual exam question for NetApp's NS0-184 exam

Question #: 30
Topic #: 7

Click the Exhibit button.

After installation of a new ONTAP cluster, you experience a problem. You successfully create a support case on the NetApp Support site. The customer asks you how to view the status of the case.

Referring to the exhibit, which two steps would allow the customer to accomplish this task? (Choose two.)

AOpen https://support.netapp.com, using the partner credentials.

BOpen https://support.netapp.com, using the customer credentials.

COpen My Cases, and select the 41747189 case number.

DOpen My Cases, and select Create a Case.

Show Suggested Answer

Suggested Answer: A, C

by Virgie at Jul 30, 2023, 04:30 AM

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Stevie

3 months ago

Personally, I'd go with B and C. Unless the customer is a partner, they won't be able to use the partner credentials.

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Leonardo

2 months ago

Agreed, using the customer credentials and selecting the case number should work.

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Nathalie

3 months ago

I think you're right. B and C seem like the best options.

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Albina

3 months ago

Ha! I bet the customer is going to try D and get so confused. 'Create a case? I already did that!'

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Polly

1 months ago

C) Open My Cases, and select the 41747189 case number.

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Raina

1 months ago

Customer: I think I should use my customer credentials.

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Esteban

2 months ago

B) Open https://support.netapp.com, using the customer credentials.

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Tricia

2 months ago

A) Open https://support.netapp.com, using the partner credentials.

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Reena

2 months ago

Support: You're welcome. Let me know if you need any more help.

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Lea

2 months ago

Customer: Oh, I see. Thanks for clarifying.

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Kayleigh

3 months ago

Support: No, you should open 'My Cases' and select the case number.

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Shaunna

3 months ago

Customer: I think I should click on 'Create a Case'.

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Madalyn

4 months ago

I think A and C are the way to go. You need to use the partner credentials to access the support site, and then find your specific case.

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Golda

3 months ago

C) Open My Cases, and select the 41747189 case number.

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Vinnie

3 months ago

A) Open https://support.netapp.com, using the partner credentials.

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Leontine

4 months ago

C and B seem like the right steps to me. I mean, you need to access your own cases, not someone else's, right?

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Paulina

2 months ago

D) Open My Cases, and select Create a Case.

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Cammy

2 months ago

C) Open My Cases, and select the 41747189 case number.

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Willodean

3 months ago

B) Open https://support.netapp.com, using the customer credentials.

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Ahmed

3 months ago

A) Open https://support.netapp.com, using the partner credentials.

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Blondell

4 months ago

Actually, I think both A) and C) could be correct. A) for logging in and C) for viewing the specific case.

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Fatima

4 months ago

I disagree, I believe the correct answers are C) Open My Cases, and select the 41747189 case number.

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Blondell

4 months ago

I think the answer is A) Open https://support.netapp.com, using the partner credentials.

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