Okay, let me think this through. If there's no way to link the email to an existing case or incident, then creating a new one makes sense. I'll go with option D - a new case is created.
I've got this! For unicast, the source sends a single copy to a single receiver. Broadcast is when the source sends a single copy that is delivered to all receivers on the network. Anycast is when the source sends a single copy that is delivered to the nearest receiver.
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