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Microsoft MS-740 Exam

Status: RETIRED
Certification Provider: Microsoft
Exam Name: Troubleshooting Microsoft Teams
Number of questions in our database: 121
Exam Version: 14-11-2023
MS-740 Exam Official Topics:
  • Topic 1: Troubleshoot direct routing issues/ Identify issues with emergency phone number normalization rules
  • Topic 2: Troubleshoot missing locations in outbound calls and missing addresses/ Troubleshoot audio and video quality issues
  • Topic 3: Investigate issues with call quality and dropped calls by using Call Quality Dashboard, network tracing tools, and logs
  • Topic 4: Troubleshoot audio conferencing issues including provisioning and configuration issues/ Troubleshoot Microsoft Teams voice issues
  • Topic 5: Troubleshoot recording issues including policies related to recording/ Configure and troubleshoot issues with the Outlook add-in for Teams
  • Topic 6: Analyze web traffic and review HTTP status codes by using Fiddler and other tools/ Investigate issues connecting to the service and joining meetings
  • Topic 7: Troubleshoot Teams client startup issues and crashes on Windows, Mac, and Linux devices/ Troubleshoot issues installing and updating client software
  • Topic 8: Troubleshoot performance issues including long times for uploading files and chats slow to load or send/ troubleshoot issues enabling and configuring audio and video devices for Teams
  • Topic 9: Investigate network issues including network latency/ Troubleshoot dial plan issues including normalization rules
  • Topic 10: Troubleshoot issues interoperating with Skype for Business/ Identify reasons for blocked accounts by reviewing web log data
  • Topic 11: Verify whether an applied conditional access policy prevents sign in/ Troubleshoot issues attaching files and content to messages
  • Topic 12: Troubleshoot user provisioning issues including licensing users, phone number assignments, and policies/ Troubleshoot issues with phone system features
  • Topic 13: Troubleshoot federation issues between Teams and Skype or Skype for Business/ Troubleshoot issues with Azure Active Directory Seamless Single Sign-On (Azure AD Seamless SSO)
  • Topic 14: Verify tenant configuration settings including allowed and blocked domain lists and type of federation/ Configure and troubleshoot Teams services

Free Microsoft MS-740 Exam Actual Questions

The questions for MS-740 were last updated On 14-11-2023

Question #1

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You support a Microsoft Teams environment for a company

Team owners report that the following error message displays when they try to add a guest to a team.

You need to recommend a solution to resolve the issue.

Solution: Remove and re-add the owner for the team.

Does the solution meet the goal?

Reveal Solution Hide Solution
Correct Answer: A

The solution does not meet the goal. Removing and re-adding the owner for the team will not resolve the error message that displays when they try to add a guest to a team. According to the [Troubleshoot Microsoft Teams - Training | Microsoft Learn] module, one of the possible causes of the error message is that the guest's domain is not in the allowed list of domains for the tenant. To resolve this issue, the Teams administrator can confirm whether the tenant domain is in the allowed list by following these steps:

In the Microsoft Teams admin center, go toOrg-wide settings>Guest access.

UnderDomain and email address settings, make sure thatAllow specific domainsis selected.

In theAllowed domainsbox, check if the guest's domain is listed. If not, add it and clickSave.


Question #2

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You support a Microsoft Teams environment for a company.

Team owners report that the following error message displays when they try to add a guest to a team.

You need to recommend a solution to resolve the issue.

Solution: Confirm whether the tenant domain is in the Allowed list.

Does the solution meet the goal?

Reveal Solution Hide Solution
Correct Answer: B

The solution meets the goal. According to the Troubleshoot Microsoft Teams - Training | Microsoft Learn module, one of the possible causes of the error message is that the guest's domain is not in the allowed list of domains for the tenant. To resolve this issue, the Teams administrator can confirm whether the tenant domain is in the allowed list by following these steps1:

In the Microsoft Teams admin center, go to Org-wide settings > Guest access.

Under Domain and email address settings, make sure that Allow specific domains is selected.

In the Allowed domains box, check if the guest's domain is listed. If not, add it and click Save.


Question #3

A user works from a remote location and has a LAN connection and a mobile internet connection. Each connection is provided by a different internet service provider.

The user can make and receive calls by using the LAN connection. The user cannot make or receive calls by using the mobile connection.

You need to troubleshoot the issue.

Solution: Determine which calling policies are assigned to the user.

Does the solution meet the goal?

Reveal Solution Hide Solution
Question #4

Users from a company are collaborating with guests from other tenants.

The company's users report that they are unable to send messages to guest accounts.

You need to resolve the issue.

What should you do?

Reveal Solution Hide Solution
Correct Answer: D

Question #5

A college has an Office 365 for Education verified tenant. Instructors create assignments for students.

A guest user reports they are unable to access an assignment that was shared with them in Microsoft Teams. You investigate the Fiddler logs and observe the following client error status response code:

401 Unauthorized

You need to determine the root cause for the issue. What is the root cause?

Reveal Solution Hide Solution
Correct Answer: D


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