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Microsoft MS-740 Exam

Certification Provider: Microsoft
Exam Name: Troubleshooting Microsoft Teams
Number of questions in our database: 115
Exam Version: May. 18, 2023
MS-740 Exam Official Topics:
  • Topic 1: Troubleshoot direct routing issues/ Identify issues with emergency phone number normalization rules
  • Topic 2: Troubleshoot missing locations in outbound calls and missing addresses/ Troubleshoot audio and video quality issues
  • Topic 3: Investigate issues with call quality and dropped calls by using Call Quality Dashboard, network tracing tools, and logs
  • Topic 4: Troubleshoot audio conferencing issues including provisioning and configuration issues/ Troubleshoot Microsoft Teams voice issues
  • Topic 5: Troubleshoot recording issues including policies related to recording/ Configure and troubleshoot issues with the Outlook add-in for Teams
  • Topic 6: Analyze web traffic and review HTTP status codes by using Fiddler and other tools/ Investigate issues connecting to the service and joining meetings
  • Topic 7: Troubleshoot Teams client startup issues and crashes on Windows, Mac, and Linux devices/ Troubleshoot issues installing and updating client software
  • Topic 8: Troubleshoot performance issues including long times for uploading files and chats slow to load or send/ troubleshoot issues enabling and configuring audio and video devices for Teams
  • Topic 9: Investigate network issues including network latency/ Troubleshoot dial plan issues including normalization rules
  • Topic 10: Troubleshoot issues interoperating with Skype for Business/ Identify reasons for blocked accounts by reviewing web log data
  • Topic 11: Verify whether an applied conditional access policy prevents sign in/ Troubleshoot issues attaching files and content to messages
  • Topic 12: Troubleshoot user provisioning issues including licensing users, phone number assignments, and policies/ Troubleshoot issues with phone system features
  • Topic 13: Troubleshoot federation issues between Teams and Skype or Skype for Business/ Troubleshoot issues with Azure Active Directory Seamless Single Sign-On (Azure AD Seamless SSO)
  • Topic 14: Verify tenant configuration settings including allowed and blocked domain lists and type of federation/ Configure and troubleshoot Teams services

Free Microsoft MS-740 Exam Actual Questions

The questions for MS-740 were last updated On May. 18, 2023

Question #1

A college has an Office 365 for Education verified tenant. Instructors create assignments for students.

A guest user reports they are unable to access an assignment that was shared with them in Microsoft Teams. You investigate the Fiddler logs and observe the following client error status response code:

401 Unauthorized

You need to determine the root cause for the issue. What is the root cause?

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Correct Answer: D

Question #2

A company deploys Microsoft Teams by using Microsoft Endpoint Configuration Manager.

The Teams app that you installed is more than three months old. You plan to update all user devices to a newer version of the app.

You need to prepare the environment for the new deployment.

Which three actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

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Question #3

You are an administrator in an organization. You share files in chats with other users.

The users report that they are unable to access the files. Users see an error message as shown in the image:

You need to resolve the issue by updating the OneDrive for Business settings for the users. You navigate to the settings page for the Team's SharePoint site collection.

What should you do?

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Question #4

You manage the Microsoft Teams environment for a company.

The company has federation configured only for the human resources (HR) department, and only with Vendor

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Question #5

You manage a company's Microsoft Teams environment.

Members of a team cannot send emails to a channel's email address.

You need to determine the cause of the issue.

What are two possible causes? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

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