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Microsoft MS-220 Exam

Status: RETIRED
Certification Provider: Microsoft
Exam Name: Troubleshooting Microsoft Exchange Online
Number of questions in our database: 105
Exam Version: 14-11-2023
MS-220 Exam Official Topics:
  • Topic 1: Determine which rules are triggered when an email arrives at a user?s inbox/ Troubleshoot DNS-related mail flow issues
  • Topic 2: Troubleshoot messages that are categorized as false positive or false negative/ Determine whether the sender SPF DMARC and DKIM records are valid
  • Topic 3: Troubleshoot Exchange Online configuration issues/ read and analyze SMTP protocol logs for hybrid deployments and third-party systems
  • Topic 4: Determine whether a transport rule or conditional routing rule is affecting mail flow/ Troubleshoot free/busy issues for hybrid deployments
  • Topic 5: Troubleshoot issues with messages that are not encrypted or decrypted as expected/ Troubleshoot issues related to mail flow for hybrid deployments
  • Topic 6: Troubleshoot bulk actions including email creation, moves, modifications, and deletion/ Determine when to restore or recover an inactive mailbox
  • Topic 7: Review and interpret Messaging Records Management (MRM) mailbox diagnostics logs/ Review the Allow Blocked Quarantine (ABQ) list to identify blocked or quarantined devices
  • Topic 8: Troubleshoot Outlook continuously asking for Exchange Online password/ Troubleshoot issues synchronizing remote recipient attributes with Exchange Online
  • Topic 9: Interpret and troubleshoot validation errors encountered during object provisioning/ Troubleshoot issues publishing and accessing calendars shared with external users
  • Topic 10: Review and interpret ActiveSync logs to troubleshoot Outlook Sync EAS connection issues/ Review mobile devices statistics to confirm the reason for a block
  • Topic 11: Review and interpret message trace results and policies associated with those results/ Troubleshoot Exchange Online access to public folders
  • Topic 12: Troubleshoot domain setup and configuration issues/ Troubleshoot issues where mail destined for one tenant is incorrectly routed to another tenant
  • Topic 13: Describe how to obtain Outlook client configuration information/ Interpret message properties used by message records management (MRM)
  • Topic 14: Identify mobile device access states and what the states indicate/ Troubleshoot Exchange Online mail flow issues
  • Topic 15: Troubleshoot issues reported by Microsoft Defender for Office 365/ Troubleshoot issues creating and applying retention policies
  • Topic 16: Troubleshoot revocation issues for encrypted emails/ Outlook client cannot connect to Exchange Online mailbox
  • Topic 17: Troubleshoot permissions issues related to calendar sharing/ Determine why content for a published calendar is not up to date

Free Microsoft MS-220 Exam Actual Questions

The questions for MS-220 were last updated On 14-11-2023

Question #1

A company uses Exchange Online. An administrator deletes a mailbox named Userl when the user leaves the company. Six months later the user returns to the company. and the administrator creates a new mailbox named User1.

A user reports receiving the following non-delivery report (NDR) when they send an email to Userl:

RfSOlVER.-DR.E-RecipNotFojr.d; not found

You need to recommend a solution to resolve the issue. What should you recommend?

Reveal Solution Hide Solution
Correct Answer: C

Question #2

A company uses Exchange Online.

A user reports they are not receiving emails with attachments from known senders.

You need to troubleshoot the issue.

Which two policies should you review? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Reveal Solution Hide Solution
Correct Answer: A, C

Question #3

A company uses Exchange Online. An administrator deletes a mailbox named Userl when the user leaves the company. Six months later the user returns to the company. and the administrator creates a new mailbox named User1.

A user reports receiving the following non-delivery report (NDR) when they send an email to Userl:

RfSOlVER.-DR.E-RecipNotFojr.d; not found

You need to recommend a solution to resolve the issue. What should you recommend?

Reveal Solution Hide Solution
Correct Answer: C

Question #4

A company uses Exchange Online.

A user receives a non-delivery report when sending emails from the Exchange environment to external recipients. You perform a message trace and discover that emails are not being sent from the Exchange environment.

You need to identify the component that is causing the issue.

Which component is causing the issue?

Reveal Solution Hide Solution
Correct Answer: B

Question #5

You need to resolve the issue reported by User3. Which registry key should you create?

Reveal Solution Hide Solution
Correct Answer: A


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