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Microsoft MB2-718 Exam

Status: RETIRED
Certification Provider: Microsoft
Exam Name: Microsoft Dynamics 365 for Customer Service exam
Duration: 90 Minutes
Number of questions in our database: 90
Exam Version: 25-06-2019
MB2-718 Exam Official Topics:
  • Topic 1: Manage Cases
  • Topic 2: the Knowledge Base
  • Topic 3: and the Interactive Service Hub Implement Service Management Analysis and Voice of the Customer Surveys Manage Dynamics Field Service and the Interactive Services Hub
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Free Microsoft MB2-718 Exam Actual Questions

The questions for MB2-718 were last updated On 25-06-2019

Question #1

A company plans to send out customer surveys. When a customer responds that they are not likely to recommend the company to a colleague, you need to display another question to gather additional information.

You need to configure the environment. What should you do?

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Correct Answer: B

Question #2

Which three statements regarding Voice of The Customer are true. Each correct answer presents a complete solution.

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Correct Answer: A, D, E

Question #3

You need to create a goal record.

For which three fields must you enter data? Each correct answer presents a complete solution.

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Correct Answer: A, C, E

Question #4

What are Field Service Agreements?

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Correct Answer: A

Question #5

You are working with the Field Service mobile app in online mode.

Which two statements regarding data synchronization are true? Each correct

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Correct Answer: A, D


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