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Microsoft AB-250 Exam Questions
Pass AB-250 and you earn Microsoft's Dynamics 365 Contact Center AI Engineer Associate certification. The exam is for people who set up Dynamics 365 Contact Center, where AI agents and human representatives handle customers together. Microsoft's outline has six skill areas. “Implement channels” carries the most weight, roughly a third of the exam at 30 to 35 percent. Remember to give it extra attention when you practice with AB-250 exam questions.
| The Dynamics 365 Contact Center AI Engineer Certification | |
|---|---|
| Certification | Microsoft Certified: Dynamics 365 Contact Center AI Engineer Associate |
| Certification level | Intermediate |
| Technology | Dynamics 365 Contact Center |
| Job roles | Administrator, business analyst, functional consultant, platform engineer |
| Exams required | AB-250 only |
| Prerequisites | No earlier certification. Microsoft asks for experience with contact center as a service (CCaaS), meaning a cloud-hosted contact center, and with voice, social and digital channels |
| Recommended experience | Microsoft Power Platform, Copilot Studio, Power BI, Microsoft Teams and Microsoft Foundry, plus familiarity with contact center roles such as representatives, supervisors and administrators |
| Certification validity | 12 months, renewed free by passing an online assessment on Microsoft Learn |
| The AB-250 Exam | |
| Exam name | Transforming Contact Center Experiences with AI in Dynamics 365 |
| Exam code | AB-250 |
| Current exam version | The skills outline in Microsoft's AB-250 study guide, last revised 15 May 2026, across six skill areas |
| Questions on the real exam | Typically 40 to 60, the range Microsoft gives for its exams |
| Question formats | Can include multiple choice, case studies, drag and drop, hot area, build list, active screen and problem-solution sets |
| Time allowed | 120 minutes (140 minutes seat time); 30 extra minutes can be requested if the exam is not in your preferred language |
| Scoring | 700 to pass, on a scale of 1 to 1,000 |
| How you take it | Proctored, with booking through Pearson VUE |
| Exam fee | 165$ (Price vary by country or region) |
| Languages | English, Chinese (Simplified), Japanese, French, German, Portuguese (Brazil), Spanish |
| Retake policy | 24 hours after a first failed attempt, then 14 days between attempts, up to five attempts in 12 months |
| Our AB-250 Practice Questions | |
| Practice questions in our bank | 117 questions |
| Matched to | Kept in line with the current AB-250 skills outline |
| Question bank updated | Oct 6, 2026 |
| Formats | PDF and practice test (browser-based or Windows desktop), both in one purchase |
| Free demo | Available for both the PDF and the practice test |
| Free updates | 90 days from purchase, with longer periods available at checkout |
Take the free AB-250 demo of the PDF and practice test, see where you stand, then decide before any exam fee is spent.