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A company uses a manual process to manage escalations for customer support calls. You must use Power Automate to automate the process for routing escalated calls. You need to create the flow. Which type of connector should you use?
Suggested Answer: C
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12 comments · newest first
KA
Kaycee
11 months ago
Really? I’m not so sure about that.
CH
Chuck
11 months ago
I’m with you all, Dataverse is the best choice here.
CY
Cyndy
12 months ago
Wait, why not just use Excel? Seems simpler.
EL
Eleni
12 months ago
Definitely agree, Dataverse handles data well!
SA
Sarah
1 year ago
I think Microsoft Dataverse is the way to go for this.
HU
Huey
1 year ago
I’m leaning towards Microsoft Dataverse too, but I wonder if there are cases where Office 365 Users could be relevant.
PA
Paris
1 year ago
I practiced a similar question, and I feel like Microsoft Excel might not be the best choice for this scenario.
EU
Eulah
1 year ago
I’m not entirely sure, but I remember something about Office 365 Users being useful for managing user-related tasks.
CL
Clemencia
1 year ago
I think we might need to use Microsoft Dataverse since it’s designed for managing data and could help with tracking escalations.
FE
Felix
1 year ago
The dividend puzzle is a well-known topic in finance, so I feel confident I can identify the correct answer here.
DE
Delfina
1 year ago
I think the key here is to ensure we're capturing the necessary contact information for the Leads. Option A seems like the most comprehensive approach, but option B could work as well if we just need one or the other. I'll make sure to carefully read through the question again.
CU
Curtis
1 year ago
Ah, I know this topic well from my pharmacy management course. The P&T committee is responsible for evaluating and selecting drugs for the formulary, so I'm confident option A is the correct answer.