Microsoft PL-900 Exam - Topic 4 Question 63 Discussion

Actual exam question for Microsoft's PL-900 exam

Question #: 63
Topic #: 4

A company uses a manual process to manage escalations for customer support calls. You must use Power Automate to automate the process for routing escalated calls. You need to create the flow. Which type of connector should you use?

AOffice 365 Users

BMicrosoft Excel

CMicrosoft Dataverse

Show Suggested Answer

Suggested Answer: C

by Penney at Sep 22, 2022, 02:22 PM

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Kaycee

4 months ago

Really? I’m not so sure about that.

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Chuck

4 months ago

I’m with you all, Dataverse is the best choice here.

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Cyndy

4 months ago

Wait, why not just use Excel? Seems simpler.

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Eleni

4 months ago

Definitely agree, Dataverse handles data well!

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Sarah

5 months ago

I think Microsoft Dataverse is the way to go for this.

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Huey

5 months ago

I’m leaning towards Microsoft Dataverse too, but I wonder if there are cases where Office 365 Users could be relevant.

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Paris

5 months ago

I practiced a similar question, and I feel like Microsoft Excel might not be the best choice for this scenario.

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Eulah

5 months ago

I’m not entirely sure, but I remember something about Office 365 Users being useful for managing user-related tasks.

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Clemencia

5 months ago

I think we might need to use Microsoft Dataverse since it’s designed for managing data and could help with tracking escalations.

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Felix

5 months ago

The dividend puzzle is a well-known topic in finance, so I feel confident I can identify the correct answer here.

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Delfina

5 months ago

I think the key here is to ensure we're capturing the necessary contact information for the Leads. Option A seems like the most comprehensive approach, but option B could work as well if we just need one or the other. I'll make sure to carefully read through the question again.

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Curtis

5 months ago

Ah, I know this topic well from my pharmacy management course. The P&T committee is responsible for evaluating and selecting drugs for the formulary, so I'm confident option A is the correct answer.

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