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Microsoft PL-900 Exam - Topic 19 Question 45 Discussion

You create a Power Virtual Agents chatbot for a company.The management wants to learn about the effectiveness of the chatbot.You need to identity the percentage of customers who stop responding to prompts from the chatbot.Which report should you view?
B) Engagement over time
A) Customer satisfaction
C) Escalation rate drivers
D) Session outcomes overtime

Microsoft PL-900 Exam - Topic 19 Question 45 Discussion

Actual exam question for Microsoft's PL-900 exam
Question #: 45
Topic #: 19
[All PL-900 Questions]

You create a Power Virtual Agents chatbot for a company.

The management wants to learn about the effectiveness of the chatbot.

You need to identity the percentage of customers who stop responding to prompts from the chatbot.

Which report should you view?

Show Suggested Answer Hide Answer
Suggested Answer: B

https://docs.microsoft.com/en-us/power-virtual-agents/teams/analytics-csat-teams

by Ryan at May 07, 2022, 04:30 PM

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Mirta
10 months ago
"Escalation rate drivers"? That sounds off for this question.
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Nancey
10 months ago
Wait, how do we even know if they stopped responding?
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Lenna
11 months ago
"Engagement over time" seems relevant too, but not quite right.
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Rhea
11 months ago
Definitely not "Customer satisfaction," that's not what we're looking for.
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Deandrea
11 months ago
I think the "Session outcomes overtime" report is the one to check.
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Cassie
11 months ago
I think "Escalation rate drivers" might help too, but it seems more focused on issues rather than user disengagement.
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Willow
11 months ago
I’m a bit confused; I thought "Customer satisfaction" was more about feedback rather than tracking how many stop responding.
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Antonio
11 months ago
I remember practicing a question about chatbot metrics, and I feel like "Session outcomes overtime" could give insights into where users disengage.
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Thad
11 months ago
I think we might need to look at the "Engagement over time" report, but I'm not completely sure if that's the right one for tracking drop-offs.
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Herman
11 months ago
This seems like a tricky question. I'll need to carefully review the details about Albert's background and the company's privacy issues to determine where he might need more knowledge.
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Karan
11 months ago
Hmm, I'm not too familiar with updating service account passwords in this type of platform. I'll need to read the question carefully and think through the different options to determine the best approach.
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