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You create a Power Virtual Agents chatbot for a company.
The management wants to learn about the effectiveness of the chatbot.
You need to identity the percentage of customers who stop responding to prompts from the chatbot.
Which report should you view?
Suggested Answer: B
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11 comments · newest first
MI
Mirta
12 months ago
"Escalation rate drivers"? That sounds off for this question.
NA
Nancey
1 year ago
Wait, how do we even know if they stopped responding?
LE
Lenna
1 year ago
"Engagement over time" seems relevant too, but not quite right.
RH
Rhea
1 year ago
Definitely not "Customer satisfaction," that's not what we're looking for.
DE
Deandrea
1 year ago
I think the "Session outcomes overtime" report is the one to check.
CA
Cassie
1 year ago
I think "Escalation rate drivers" might help too, but it seems more focused on issues rather than user disengagement.
WI
Willow
1 year ago
I’m a bit confused; I thought "Customer satisfaction" was more about feedback rather than tracking how many stop responding.
AN
Antonio
1 year ago
I remember practicing a question about chatbot metrics, and I feel like "Session outcomes overtime" could give insights into where users disengage.
TH
Thad
1 year ago
I think we might need to look at the "Engagement over time" report, but I'm not completely sure if that's the right one for tracking drop-offs.
HE
Herman
1 year ago
This seems like a tricky question. I'll need to carefully review the details about Albert's background and the company's privacy issues to determine where he might need more knowledge.
KA
Karan
1 year ago
Hmm, I'm not too familiar with updating service account passwords in this type of platform. I'll need to read the question carefully and think through the different options to determine the best approach.