MENU
A company plans to Implement customer engagement apps in Dynamics 565 Customer Service.
The company plans to deploy a portal that connects to Customer Service. Customers must be able to log in and access details about open cases.
You need to Identify the Microsoft Power Platform capability that provides the required functionality.
Which solution should you use?
Suggested Answer: B
Get Premium PL-900 Questions
as Interactive Web-Based Practice Test or PDF
Real Exam Format
Detailed Explanations
Instant Access
Get Your Practice Test
41 comments · newest first
AY
Ayesha
11 months ago
Surprised it's not just a simple web portal!
KR
Kristeen
11 months ago
Really? I thought Power Apps were just for internal use.
ME
Melodie
11 months ago
No way, it's all about the Canvas app!
CL
Cletus
12 months ago
I think a Model-driven app could work too.
MO
Mona
1 year ago
Definitely need a Power Pages site for customer access!
KA
Katina
1 year ago
I’m pretty certain that Power Pages is the right choice here, especially since it allows customers to log in and view their cases.
AM
Amie
1 year ago
I’m leaning towards Canvas apps, but I feel like they’re not really suited for this kind of customer portal scenario.
EA
Earnestine
1 year ago
I remember practicing a similar question about customer engagement, and I think model-driven apps are more for internal use, right?
CE
Cecily
1 year ago
I think the answer might be Power Pages since it’s designed for customer-facing portals, but I'm not completely sure.
SH
Sheron
1 year ago
I think I know the answer to this one. Based on the requirement to connect a portal to Dynamics 365 Customer Service and allow customers to access their case details, a model-driven app seems like the right choice. I'll select that option and move on.
WI
Willetta
1 year ago
I'm a little confused by the options. Canvas app, model-driven app, and Power Pages site - which one would be the most appropriate for this use case? I'll need to review the differences between these solutions.
MA
Marge
1 year ago
Hmm, I'm a bit unsure about this one. The question mentions a portal that connects to Dynamics 365 Customer Service, so I'll need to think about which Power Platform solution would be best suited for that scenario.
SH
Shenika
1 year ago
This looks like a straightforward question about Power Platform capabilities. I'll need to carefully consider the requirements and compare them to the available options.
FI
Fidelia
1 year ago
Okay, I've got this. The key is that customers need to be able to log in and access details about open cases. That sounds like a model-driven app would be the best solution here.
CH
Chaya
1 year ago
I've got this one! The key is that DEFERRED_SEGMENT_CREATION is TRUE, so no segments will be created until data is inserted. That means the correct answer is B - no segments are created by the CREATE TABLE statement alone.
ER
Erinn
1 year ago
Hmm, I'm not entirely sure about this one. I think the logical dependencies might be end-to-end, start-to-end, and start-to-start, but I'm not 100% certain. I'll have to double-check my notes.
MA
Margurite
2 years ago
I think Power Pages site would be the best option as it allows for easy access to open cases.
KI
Kimberlie
2 years ago
But with a Canvas app, we can customize the interface easily.
LA
Lavonda
2 years ago
Haha, I bet the answer is B) Model-driven app. That's the 'enterprise' option, and this sounds like an enterprise-level project. Though I do wonder if they'll need to bring in some 'super users' to make it work.
SA
Sanda
2 years ago
I agree, B) Model-driven app seems like the best choice for this project.
BA
Bambi
2 years ago
C) Power Pages site
DA
Dalene
2 years ago
B) Model-driven app
FR
France
2 years ago
A) Canvas app
KA
Katie
2 years ago
This is a tough one, but I'm going to go with C) Power Pages site. Isn't that the new low-code way to build websites that integrate with Dynamics 365?
PO
Portia
2 years ago
A: So, it should provide the functionality needed for customers to log in and access details about open cases.
PA
Paris
2 years ago
B: Yeah, I agree. It's specifically designed for building websites that integrate with Dynamics 365.
BU
Burma
2 years ago
A: I think you're right, C) Power Pages site sounds like the best option for this scenario.
LA
Lai
2 years ago
Let's go with C) Power Pages site then, it seems like the most suitable solution for this customer engagement app implementation.
FR
Frankie
2 years ago
I agree, Power Pages site would allow customers to easily access details about open cases.
TA
Tamala
2 years ago
I think you're right, C) Power Pages site sounds like the best option for this scenario.
CA
Carlee
2 years ago
Hmm, I'm not so sure. I think A) Canvas app might be the answer. It's more flexible for building custom apps, and that's what they're looking for, right?
DA
Daron
2 years ago
I disagree, I believe a Model-driven app would be more suitable.
LI
Lili
2 years ago
B) Model-driven app is the way to go here. That's the Power Platform capability that's designed for building enterprise applications like this.
DO
Dong
2 years ago
User 2
AN
Antonio
2 years ago
User 1
LA
Larae
2 years ago
I think the correct answer is C) Power Pages site. That seems like the best option for creating a customer portal that connects to Dynamics 365 Customer Service.
MI
Mindy
2 years ago
D: I agree with C, Power Pages site would be the most suitable choice for creating a customer portal.
AL
Alaine
2 years ago
C: Actually, I think C) Power Pages site is the best option for this scenario.
IE
Iesha
2 years ago
B: No, I believe the correct solution is B) Model-driven app.
CA
Carissa
2 years ago
A: I think the answer is A) Canvas app.
KI
Kimberlie
2 years ago
I think we should use a Canvas app for this.