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Microsoft Exam PL-200 Topic 4 Question 68 Discussion

Actual exam question for Microsoft's PL-200 exam
Question #: 68
Topic #: 4
[All PL-200 Questions]

You deploy a Power Vitlu.il Agents chatoot that integrates with Dynamics 365 Omnichannel for Customer Service.

You observe that the chatbot is not able to recognize the questions asked by use's.

You need to ensure that the chatbot can respond to unrecognized questions. The solution must minimize administrative effort.

What should you do?

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Suggested Answer: A

by Frederica at Mar 21, 2024, 01:07 AM

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Devorah
18 days ago
Maybe we can train the chatbot to respond with a good old-fashioned 'I don't understand' whenever it's stumped. Keeps things honest, you know?
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Nathan
17 hours ago
B) Create new topics.
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Daren
3 days ago
A) Add a fallback topic
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Ronny
20 days ago
Fallback topics are a godsend for chatbots. Saves us from having to play 20 questions with users.
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Evelynn
21 days ago
Creating a new entity seems like overkill for this scenario. I'd go with the fallback topic option to keep things simple.
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Dominic
25 days ago
I'm not sure if modifying the Escalate system topic is the best approach here. Seems like it could potentially cause more issues down the line.
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Scot
17 hours ago
A) Add a fallback topic
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Vivan
3 days ago
A) Add a fallback topic
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Teri
1 months ago
A fallback topic seems like the easiest solution to handle unrecognized questions. Less administrative effort required compared to creating new topics or entities.
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Kimberely
21 days ago
A) Add a fallback topic
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Clorinda
2 months ago
I believe creating an entity could be the best solution.
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Fannie
2 months ago
I disagree, creating new topics might be more effective.
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Ryan
2 months ago
I think we should add a fallback topic.
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