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You need to configure a new auto attendant that will answer incoming calls and direct them to the appropriate recipient. The solution must minimize administrative effort.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Suggested Answer: B, C
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12 comments · newest first
LA
Lai
1 month ago
C is crucial too. Call routing simplifies everything.
SO
Soledad
2 months ago
I agree, but I also like E. Business hours matter!
KA
Karan
2 months ago
I think A and D are the best choices. Call queue is essential.
LA
Larae
2 months ago
Setting up call flow for business hours is super important!
DO
Dona
2 months ago
I disagree, call queues aren't really necessary for this.
CA
Cammy
2 months ago
Surprised that creating a resource account is even an option here.
MA
Mable
2 months ago
I think adding a greeting message is a must too.
HU
Hubert
3 months ago
Definitely need to configure call routing!
EM
Emogene
3 months ago
I feel like configuring call flow for business hours is crucial, but I can't recall if we need to do anything else besides that.
AN
Andree
3 months ago
Adding a greeting message seems important, but I wonder if it's necessary for minimizing admin effort.
TA
Tammara
3 months ago
I remember practicing a similar question where we had to set up an auto attendant, and I think creating a resource account was part of it.
OD
Odette
3 months ago
I think we might need to configure call routing to direct calls properly, but I'm not entirely sure if that's the only step we need.