Discuss Microsoft MS-721 Exam Topic 1 Question 62

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

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You need to create a new call queue to route calls to support agents. The support agents must be able to see their call queue history and the shared transcribed voicemail. The solution must minimize administrative effort.

Solution: You configure the call queue to use a team and a channel.

Does this meet the goal?

AYes

BNo

Suggested Answer: A

https://regroove.ca/stellark/2021/09/15/redirect-teams-auto-attendant-voicemail-to-a-channel-updated-method/

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12 comments · newest first

Soledad 5 days ago

Definitely meets the goal!

Jacquline 10 days ago

I think it could work, but what about the voicemail access?

Margery 15 days ago

Sounds like a solid plan!

Elli 20 days ago

Using a team and channel seems efficient!

Raul 26 days ago

Wait, can they really see the voicemail history like that?

Adelle 1 month ago

Definitely meets the goal!

Leontine 1 month ago

I think it might complicate things a bit.

Annelle 1 month ago

Sounds like a solid plan!

Helene 2 months ago

This seems similar to a question we did in class, but I can't remember if the channel setup was enough for shared voicemails.

Shawna 2 months ago

I’m leaning towards “No” because I don’t recall the team and channel setup providing access to call history.

Felicidad 2 months ago

I remember a practice question where we had to set up a call queue, and I feel like this solution might not minimize admin effort as much as it could.

Jina 2 months ago

I think using a team and a channel could work, but I'm not entirely sure if it covers the voicemail part effectively.

Microsoft MS-721 Exam - Topic 1 Question 62 Discussion