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Microsoft MS-721 Exam - Topic 3 Question 59 Discussion

You have a Microsoft Teams Phone deployment.You have a call queue named Customer Service.You need to ensure that when the agents of Customer Service make calls, the outbound calling name appears as Contoso, and the caller ID shows the phone number of Customer Service. Other users must NOT be affected.Which three actions should you perform? Each correct answer presents a part of the solution.NOTE: Each correct selection is worth one point.
A) From the Microsoft Teams admin center configure a new caller ID policy and D) Set Replace the caller ID with to Resource account and E) Set Override the caller ID policy to On.
B) Set Calling Party Name to the organization name.
C) From the Microsoft Teams admin center, modify the global (Org-wide default! caller ID policy.

Microsoft MS-721 Exam - Topic 3 Question 59 Discussion

Actual exam question for Microsoft's MS-721 exam
Question #: 59
Topic #: 3
[All MS-721 Questions]

You have a Microsoft Teams Phone deployment.

You have a call queue named Customer Service.

You need to ensure that when the agents of Customer Service make calls, the outbound calling name appears as Contoso, and the caller ID shows the phone number of Customer Service. Other users must NOT be affected.

Which three actions should you perform? Each correct answer presents a part of the solution.

NOTE: Each correct selection is worth one point.

Show Suggested Answer Hide Answer
Suggested Answer: A, D, E

You can manage caller ID policies by going to Voice > Caller ID policies in the Microsoft Teams admin center. You can use the global (Org-wide default) policy or create and assign custom policies. Users in your organization automatically get the global policy unless you create and assign a custom policy.

Create a custom caller ID policy

In the left navigation of the Microsoft Teams admin center, go to Voice > Caller ID policies. (A)

Select Add.

Enter a name and description for the policy.

Turn on or off Block incoming caller ID and Override the caller ID policy. (E)

Enter a Calling Party Name.

Under Replace the caller ID with, set which caller ID is displayed for users by selecting one of the following: (D)

User's number: Display the user's number.

Anonymous: Display the caller ID as Anonymous.

Resource account: Set a resource account associated with an Auto Attendant or Call Queue.

If you choose Resource account, you're prompted to specify a resource account for the next field, called Replace the caller ID with this resource account. Only resource accounts with an assigned phone number will be displayed. If you just assigned a phone number to the resource account, it may take a few minutes before the resource account is available for selection.

7. Select Save.


https://learn.microsoft.com/en-us/microsoftteams/caller-id-policies

Contribute your Thoughts:

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Trina
7 hours ago
I’m a bit confused about the difference between overriding the caller ID and modifying the global policy. I hope it’s not option E, but I can’t be certain.
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Leota
5 days ago
I feel like we might need to set the caller ID to the resource account, which I think is option D. That sounds familiar from our practice questions.
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Josephine
11 days ago
I remember something about setting the Calling Party Name to the organization name, but I can't recall if that's the right step here.
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Moon
16 days ago
I think we need to configure a caller ID policy specifically for the call queue, but I'm not sure if it's option A or C.
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