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You have a Microsoft 365 E5 subscription that has Phone System enabled for all Microsoft Teams users.
You need to configure the Phone System to meet the following requirements:
Provide a virtual receptionist that connects callers to either a specific user or the help desk.
Route calls to the help desk on a First in, First out (FIFO) order.
Which two resources should you create? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Suggested Answer: B, E
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14 comments · newest first
DA
Dan
12 months ago
Totally agree, the auto attendant is key for directing calls!
ER
Ernest
1 year ago
Really? A group call pickup doesn’t seem relevant here.
MA
Mabelle
1 year ago
I thought a call park policy was needed too?
OC
Ocie
1 year ago
An auto attendant is a must for the virtual receptionist!
AR
Arthur
1 year ago
You definitely need a call queue for FIFO routing.
CA
Carri
1 year ago
I’m a bit confused about the call park policy. I don’t think it applies here since we need to route calls directly.
SE
Selma
1 year ago
I feel like we might need both a call queue and an auto attendant for this scenario. They seem to fit the requirements pretty well.
GE
German
1 year ago
I'm not entirely sure, but I remember something about call queues being used for FIFO routing. Could that be one of the answers?
PA
Pamela
1 year ago
I think we definitely need an auto attendant to connect callers to the right user or help desk. That sounds familiar from our practice questions.
LI
Lisha
1 year ago
I'm a little confused by this question. I'm not sure if I should go with the auditee's department manager or the client. Both of them might have valuable insights, but I'm not sure which one would be the best source to consult. I'll have to review the question again and see if I can spot any clues.
BR
Brandon
1 year ago
ProtoBuf is definitely one of them, and I think JSON might be a possibility based on a practice question we did last week.
GL
Glen
1 year ago
Hmm, I'm not 100% sure about that. I'll have to think it through carefully before answering.
DA
Dana
1 year ago
This seems like a straightforward social engineering question. I think the key principle Julia used was social validation, by invoking the CEO's name to make the request seem more legitimate.
CL
Clorinda
1 year ago
I'm a bit uncertain, but "hour" sounds too short for a tracking query. It feels like it needs to be at least a day or more.