Microsoft Exam MS-700 Topic 9 Question 42 Discussion

You have a Microsoft 365 E5 subscription that has Phone System enabled for all Microsoft Teams users.

You need to configure the Phone System to meet the following requirements:

Provide a virtual receptionist that connects callers to either a specific user or the help desk.

Route calls to the help desk on a First in, First out (FIFO) order.

Which two resources should you create? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.