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You have a Microsoft 365 subscription that uses Microsoft Teams.
Users report poor call quality.
You need to identify whether Teams calls use TCP or UDP.
What should you review in the Microsoft Call Quality Dashboard?
Suggested Answer: C
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To access Endpoint Reports in CQD, you need to follow these steps3:
Sign in to CQD with your admin account.
In the left navigation pane, select Reports > Endpoint.
In the report list page, select one of the predefined endpoint reports, such as Endpoint by Manufacturer or Endpoint by Network Type.
In the report details page, you can see various metrics and filters for the selected report. You can also customize the report by adding or removing dimensions and measures.
To see whether Teams calls use TCP or UDP, you need to add Transport Protocol as a dimension to the report. To do this, select Add dimension, and then select Transport Protocol from the drop-down list.
The report will show the distribution of TCP and UDP usage for Teams calls based on the selected report type.
35 comments · newest first
SU
Sunny
11 months ago
Reliability Reports? Not sure they’ll help with call quality issues.
RE
Remona
11 months ago
Endpoint Reports should give you the info you need.
DU
Dudley
11 months ago
Wait, are Teams calls really using UDP? That's surprising!
EL
Elmer
12 months ago
I think the Quality Drill Down Reports are more useful.
EL
Elenor
12 months ago
Definitely check the Quality of Experience Reports.
QU
Quiana
1 year ago
I definitely recall that the Quality Drill Down Reports provide detailed metrics, so that might help us figure out the call quality issues.
EV
Evangelina
1 year ago
I'm a bit confused about this. I thought the Reliability Reports would be more relevant, but now I'm not so sure.
LO
Louann
1 year ago
I remember practicing a similar question, and I feel like the Endpoint Reports could give us some insights into call quality issues.
HI
Hillary
1 year ago
I think we might need to look at the Quality of Experience Reports, but I'm not entirely sure if that's the right one for identifying TCP or UDP usage.
KA
Karl
1 year ago
I think the Quality Drill Down Reports are the way to go here. That's where I'd expect to find details on the network protocols used for the Teams calls and any quality issues related to that.
CH
Charisse
1 year ago
Okay, this is a tricky one. I'm not super familiar with the Call Quality Dashboard, so I'll need to spend some time exploring the different report options to figure out where I can find the protocol information.
AH
Ahmad
1 year ago
The key here is to look for information on the network protocols used for the Teams calls. I'd start with the Endpoint Reports, as that's likely where I'll find details on the TCP/UDP usage.
GL
Glenn
1 year ago
Hmm, I'm not entirely sure where to look for this information. I'll need to review the different report options in the Call Quality Dashboard carefully to identify the right one.
NI
Nichelle
1 year ago
This seems like a straightforward question. I think I'll review the Quality Drill Down Reports to see if I can find information on the protocol used for Teams calls.
OT
Otis
1 year ago
Hmm, this looks like a tricky one. I'll need to carefully read through the question and options to make sure I understand the requirements.
DE
Denise
1 year ago
I'm unsure, but I think if one partner wants to leave, the other might have to agree first? That makes me lean towards C.
FR
Freeman
2 years ago
I dunno, guys. This one's a real head-scratcher. Maybe we should just ask Clippy for help. That paper clip knows everything!
OZ
Ozell
2 years ago
B) Quality Drill Down Reports
SO
Sophia
2 years ago
A) Quality of Experience Reports
LE
Leota
2 years ago
Oh come on, the Endpoint Reports have got to be the way to go here. That's where the real action is, am I right?
TA
Tammara
2 years ago
C) Endpoint Reports
NA
Narcisa
2 years ago
Definitely, that's where you can get more detailed information about the endpoints used for the calls.
MA
Marti
2 years ago
I think Endpoint Reports would be the best option to review for this.
EM
Emilio
2 years ago
D) Reliability Reports
KI
Kiera
2 years ago
C) Endpoint Reports
VA
Valentin
2 years ago
B) Quality Drill Down Reports
PA
Paris
2 years ago
A) Quality of Experience Reports
KR
Kris
2 years ago
I think we should review both Quality of Experience Reports and Endpoint Reports to get a comprehensive view.
DE
Denny
2 years ago
I believe Endpoint Reports could also provide valuable information about the call quality.
DE
Dexter
2 years ago
Dude, you know what they say - 'If it's not in the Reliability Reports, it's not worth a look!' I'm going with D on this one.
RE
Reita
2 years ago
I agree with Tonette, those reports can help us identify the call quality issues.
SH
Shanda
2 years ago
Hmm, I think the answer is B. The Quality Drill Down Reports should give me the info I need to figure out if the calls are using TCP or UDP.
DA
Dan
2 years ago
Let's check the Quality Drill Down Reports to see if we can find out if Teams calls use TCP or UDP.
JA
Jacquelyne
2 years ago
I agree, the Quality Drill Down Reports should provide the necessary details.
TO
Tonette
2 years ago
I think we should review Quality of Experience Reports.