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Your company uses Teams.
Users often use Teams mobile apps to make and receive calls.
You change the display name for a user named User1.
User! reports that their previous name still appears when they receive incoming calls in the Teams mobile app.
You need to ensure that the updated display name for User1 appears.
What should you do?
Suggested Answer: D
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30 comments · newest first
EU
Eun
11 months ago
Running the Sync-CsOnlineApplicationInstance Cmdlet might work too.
SH
Shoshana
11 months ago
Wait, why would the cache affect the display name?
CH
Chantell
11 months ago
Not sure if that’s the only fix, though.
AM
Amber
12 months ago
Definitely agree, I've had that issue before!
GO
Goldie
12 months ago
I think clearing the Teams client cache could help.
BR
Brendan
1 year ago
I practiced a similar question where clearing the cache resolved a problem, so I’m leaning towards option D, but I’m still a bit uncertain.
TH
Theron
1 year ago
The self-help diagnostics in the Microsoft 365 admin center sounds familiar, but I feel like that might not directly fix the name display issue.
CH
Chantay
1 year ago
I think running the Sync-CsOnlineApplicationInstance Cmdlet might be related, but I can't recall exactly what it does.
KI
Kimberely
1 year ago
I remember something about clearing the Teams cache could help with display issues, but I'm not entirely sure if it's the right step here.
RE
Renea
1 year ago
This seems straightforward enough. Since the issue is with the mobile app, I think the best approach would be to clear the cache on the user's phone. That should force the updated display name to sync and show up correctly.
RY
Ryan
1 year ago
I'm not too sure about this one. I know we need to update the display name, but I'm not sure if running the Sync-CsOnlineApplicationlnstance Cmdlet is the right approach here. Maybe I should collect the debug logs first to see if there are any clues.
FE
Felicitas
1 year ago
Okay, let's see. The question is asking about updating a user's display name in Teams, and the issue is that the old name is still showing up on the mobile app. I think I'll try clearing the cache on the mobile phone first.
KA
Katie
1 year ago
Hmm, this seems like a tricky one. I'll need to think it through carefully to make sure I don't miss anything.
LA
Lacey
2 years ago
I'd go with the Sync-CsOnlineApplicationlnstance Cmdlet. Gotta love those long, fancy PowerShell commands, am I right?
LI
Lindsey
2 years ago
Ha, I bet User1 is just trying to avoid their coworkers. 'Hey, my name still shows the old one!' *wink wink*
CA
Carri
2 years ago
User2: Haha, yeah, maybe User1 is up to something sneaky!
OL
Oliva
2 years ago
User3: Yeah, that could be the issue. Or maybe they just want to keep their old name for some reason.
EM
Emeline
2 years ago
User2: Maybe User1 just needs to clear the Teams client cache on their phone.
LA
Laticia
2 years ago
Collecting those debug logs could give us some more insight into what's going on, but I'm with Dylan - clearing the cache on the mobile app is probably the fastest solution.
DE
Dean
2 years ago
I'd start with the self-help diagnostics from the admin center. Seems like the easiest way to troubleshoot this issue without digging too deep.
AS
Ashton
2 years ago
D) Clear the Microsoft Teams client cache on the mobile phone.
LO
Lorrine
2 years ago
C) From the Microsoft 365 admin center, run self-help diagnostics.
LI
Lindsay
2 years ago
A) Run the Sync-CsOnlineApplicationlnstance Cmdlet.
MO
Mona
2 years ago
I'm not sure, maybe we should also check option C just to be safe.
DY
Dylan
2 years ago
Hmm, I think clearing the Teams cache on the mobile phone is the way to go here. That's probably the quickest fix to get the updated display name showing up.
CO
Corazon
2 years ago
Hmm, I think clearing the Teams cache on the mobile phone is the way to go here. That's probably the quickest fix to get the updated display name showing up.
TO
Toi
2 years ago
D) Clear the Microsoft Teams client cache on the mobile phone.
UL
Ula
2 years ago
A) Run the Sync-CsOnlineApplicationlnstance Cmdlet.
SH
Sharen
2 years ago
I agree with Gracie, clearing the cache might solve the issue.
GR
Gracie
2 years ago
I think we should try option D.