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You company has a Microsoft 365 subscription that uses Phone System and Calling Plans.
You plan to implement a toll phone number for the helpdesk.
You need to implement the following call features for the helpdesk phone number:
Must include a greeting and hold music
Must bypass menu options when a call is established to the helpdesk
What two resources should you create? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Suggested Answer: A, C
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27 comments · newest first
CA
Carri
10 months ago
I didn't know you could bypass menu options like that!
BE
Belen
10 months ago
Wait, why not use an auto attendant? Seems like a good option too.
LE
Leonida
11 months ago
Totally agree, that makes the most sense.
WE
Werner
11 months ago
A call park? Not sure that fits the requirements here.
KR
Kris
11 months ago
A call queue and a resource account are the way to go!
MA
Mari
11 months ago
I feel like a calling policy might not be directly related to the greeting and hold music, but I could be wrong about that.
PE
Peter
11 months ago
I practiced a similar question where we had to set up a helpdesk. I think a resource account is definitely part of the solution.
PE
Peter
12 months ago
I'm not entirely sure, but I think an auto attendant might be needed for routing calls, even though it says to bypass menu options.
ET
Ethan
1 year ago
I remember we discussed call queues in class, and they seem to fit the requirement for hold music and greetings.
VA
Valentin
1 year ago
I'm a bit unsure about the "resource account" option. Not sure how that would fit into the requirements. I'll need to think this through carefully.
GO
Goldie
1 year ago
I'm pretty confident I know the answer to this one. The call queue will handle the greeting and hold music, and the auto attendant will allow us to bypass the menu options. Seems like a solid solution.
KE
Kerry
1 year ago
Okay, let's see. We need a greeting and hold music, and we need to bypass the menu options when a call is established. I'm thinking a call queue and an auto attendant might be the way to go.
ST
Stephanie
1 year ago
Hmm, I'm a bit confused about the difference between a call queue and an auto attendant. I'll need to review those concepts before answering.
TE
Terina
1 year ago
This looks like a pretty straightforward question. I think the key is to identify the resources needed to set up the call features for the helpdesk number.
TH
Theron
1 year ago
Definitely a call queue and an auto attendant. Bypass those menu options? That's the dream! I bet the callers will love that.
EL
Elfrieda
1 year ago
Absolutely, those features will definitely improve the caller experience. Great choices!
MA
Marta
1 year ago
Yes, you're right! A call queue and an auto attendant are the way to go for the helpdesk.
HY
Hyun
1 year ago
I'm not sure about the calling policy. Do we really need that for the helpdesk?
EM
Emmanuel
1 year ago
I agree with Ressie. We also need to create an auto attendant for the greeting and hold music.
RE
Ressie
1 year ago
I think we should create a call queue for the helpdesk phone number.
GI
Gilma
1 year ago
Hmm, I'd say a call queue and a resource account. You need that helpdesk number to be its own entity, not just an individual's phone.
GR
Gregg
1 year ago
Having a greeting and hold music is essential for a professional customer experience.
GE
Gertude
1 year ago
Yes, a resource account would be necessary to assign the helpdesk number to a specific entity.
AR
Arminda
1 year ago
I agree, a call queue would help manage incoming calls efficiently.
VO
Vonda
1 year ago
A call queue and an auto attendant - that's the way to go! Gotta have that fancy greeting and hold music to keep the callers entertained, you know?
SH
Shawn
1 year ago
Yes, those features will ensure a smooth and professional experience for callers.
GE
Gearldine
1 year ago
A call queue and an auto attendant are definitely necessary for the helpdesk phone number.