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Microsoft MS-700 Exam - Topic 3 Question 118 Discussion

Actual exam question for Microsoft's MS-700 exam
Question #: 118
Topic #: 3
[All MS-700 Questions]

You company has a Microsoft 365 subscription that uses Phone System and Calling Plans.

You plan to implement a toll phone number for the helpdesk.

You need to implement the following call features for the helpdesk phone number:

Must include a greeting and hold music

Must bypass menu options when a call is established to the helpdesk

What two resources should you create? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Show Suggested Answer Hide Answer
Suggested Answer: A, C

https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue

https://docs.microsoft.com/en-us/microsoftteams/teams-calling-policy


by Una at Jun 12, 2025, 03:29 AM

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Carri
2 months ago
I didn't know you could bypass menu options like that!
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Belen
2 months ago
Wait, why not use an auto attendant? Seems like a good option too.
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Leonida
3 months ago
Totally agree, that makes the most sense.
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Werner
3 months ago
A call park? Not sure that fits the requirements here.
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Kris
3 months ago
A call queue and a resource account are the way to go!
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Mari
3 months ago
I feel like a calling policy might not be directly related to the greeting and hold music, but I could be wrong about that.
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Peter
3 months ago
I practiced a similar question where we had to set up a helpdesk. I think a resource account is definitely part of the solution.
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Peter
4 months ago
I'm not entirely sure, but I think an auto attendant might be needed for routing calls, even though it says to bypass menu options.
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Ethan
4 months ago
I remember we discussed call queues in class, and they seem to fit the requirement for hold music and greetings.
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Valentin
4 months ago
I'm a bit unsure about the "resource account" option. Not sure how that would fit into the requirements. I'll need to think this through carefully.
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Goldie
4 months ago
I'm pretty confident I know the answer to this one. The call queue will handle the greeting and hold music, and the auto attendant will allow us to bypass the menu options. Seems like a solid solution.
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Kerry
5 months ago
Okay, let's see. We need a greeting and hold music, and we need to bypass the menu options when a call is established. I'm thinking a call queue and an auto attendant might be the way to go.
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Stephanie
5 months ago
Hmm, I'm a bit confused about the difference between a call queue and an auto attendant. I'll need to review those concepts before answering.
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Terina
5 months ago
This looks like a pretty straightforward question. I think the key is to identify the resources needed to set up the call features for the helpdesk number.
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Theron
8 months ago
Definitely a call queue and an auto attendant. Bypass those menu options? That's the dream! I bet the callers will love that.
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Elfrieda
7 months ago
Absolutely, those features will definitely improve the caller experience. Great choices!
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Marta
7 months ago
Yes, you're right! A call queue and an auto attendant are the way to go for the helpdesk.
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Hyun
8 months ago
I'm not sure about the calling policy. Do we really need that for the helpdesk?
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Emmanuel
8 months ago
I agree with Ressie. We also need to create an auto attendant for the greeting and hold music.
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Ressie
8 months ago
I think we should create a call queue for the helpdesk phone number.
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Gilma
8 months ago
Hmm, I'd say a call queue and a resource account. You need that helpdesk number to be its own entity, not just an individual's phone.
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Gregg
7 months ago
Having a greeting and hold music is essential for a professional customer experience.
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Gertude
8 months ago
Yes, a resource account would be necessary to assign the helpdesk number to a specific entity.
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Arminda
8 months ago
I agree, a call queue would help manage incoming calls efficiently.
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Vonda
8 months ago
A call queue and an auto attendant - that's the way to go! Gotta have that fancy greeting and hold music to keep the callers entertained, you know?
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Shawn
8 months ago
Yes, those features will ensure a smooth and professional experience for callers.
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Gearldine
8 months ago
A call queue and an auto attendant are definitely necessary for the helpdesk phone number.
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