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Microsoft Exam MB-280 Topic 3 Question 17 Discussion

Actual exam question for Microsoft's MB-280 exam
Question #: 17
Topic #: 3
[All MB-280 Questions]

You manage a Dynamics 365 Sales environment where users can only view and edit their own records.

User2 is assisting with User1's opportunities while User1 is on vacation. User1 remains the owner of User1's opportunities.

User2 has reported that they CANNOT update User1's opportunities.

You need to diagnose the issue.

What should you do?

Show Suggested Answer Hide Answer
Suggested Answer: A

Dynamics 365 Sales uses the Opportunity Sales Access Team template to provide access to the opportunity record to all the users connected under the Sales team connection role category. A salesperson who might not have access to a given opportunity record by their assigned security role privileges can still get access when added as a sales team member from this subgrid. This allows the sales team member users to access and work with the opportunity record in Dynamics 365 on a per-record basis. Similarly, when an existing sales team member is deleted from the subgrid, the access to the opportunity record granted via the access team template is also removed.

Note: Use access teams and owner teams to collaborate and share information

When to use access teams

The teams are dynamically formed and dissolved. This typically happens if the clear criteria for defining the teams, such as established territory, product, or volume aren't provided.

The team members require different access rights on the records. You can share a record with several access teams, each team providing different access rights on the record. For example, one team is granted the Read access right on the account and another team, the Read, Write and Share access rights on the same account.

A unique set of users requires access to a single record without having an ownership of the record.


https://learn.microsoft.com/en-us/dynamics365/sales/stakeholders-sales-team-members

https://learn.microsoft.com/en-us/dynamics365/customerengagement/on-premises/developer/use-access-teams-owner-teams-collaborate-share-information

Contribute your Thoughts:

Leslee
20 hours ago
Nah, I'd go with D. Adding User2 to the Owner team seems like the way to go. That would give them full access to manage the opportunities.
upvoted 0 times
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Vicki
2 days ago
Hmm, I think the answer is B. User2 needs to be added to the Sales team to access User1's opportunities. That's the most logical solution, right?
upvoted 0 times
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