I have a feeling that the Azure Monitor agent is the most relevant, but I should double-check if the Azure Diagnostics extension does something similar.
I'm a little confused by the wording of the question. Does the OPSS migration and single-node server requirement apply to the upgrade process, or are those just general prerequisites for running SOA Suite 12c? I'll need to research this further.
Based on the information provided, I believe the correct answer is to make the Contact and Account objects private and then configure sharing rules to give Experience Cloud users public read-only access.
Based on the question, I think the "Session outcomes over time" report would be the most relevant. It should show how many customers are completing their sessions with the chatbot, which would indicate the percentage who stop responding.
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