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A company uses a Dataverse table to manage support cases.
You must provide employees with a summary of case information derived from multiple columns without requiring a manual review of the data.
The solution has the following requirements:
Generate a case summary following the given instructions.
Include the context of the current record in the generated output.
You need to configure the solution.
Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
Suggested Answer: A, D
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15 comments · newest first
GA
Galen
6 days ago
A and B cover all requirements clearly.
MI
Mitsue
11 days ago
D might complicate things too much.
AI
Aileen
16 days ago
C seems unnecessary for this task.
GA
Galen
22 days ago
B helps automate the summary generation.
MI
Mitsue
27 days ago
I agree, A is essential for context.
AI
Aileen
1 month ago
I think A and B are the best choices.
FR
Freeman
1 month ago
I think C) Configure a business rule is also a good option.
IO
Iola
1 month ago
Wait, can a formula really handle all that? Sounds tricky!
GL
Glendora
2 months ago
B) Configure a formula column to generate the response text is definitely needed.
WI
William
2 months ago
Totally agree, that makes sense!
LA
Lacey
2 months ago
A) Define a prompt that references the case fields.
KA
Kaycee
2 months ago
I feel like creating a column with the prompt data type could help, but I’m not entirely sure how that fits into generating the summary.
MA
Malcolm
2 months ago
We practiced a similar question where we used business rules to automate processes, so I wonder if option C could be relevant too.
CH
Cheryl
2 months ago
I'm a bit unsure about the formula column. I think it could be useful for generating text, but I can't recall if it's the best choice here.
KR
Kristeen
3 months ago
I remember we discussed how prompts can help pull in specific case fields for summaries, so I think option A makes sense.