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Microsoft AB-210 Exam - Topic 1 Question 6 Discussion

A company uses the Sales Close Agent in Dynamics 365 Sales to help sellers close deals.The sales managers want to ensure the agent is used only in specific scenarios.You need to identify the behavior of the Sales Close Agent.What should you use to review the agent's behavior?
C) Open a researched opportunity and choose See full research to open the Opportunity research page with complete agent insights and recommendations.
A) Open the underlying opportunities from the Forecast section to access the agent's My top opportunities from the AI agent list.
B) Open the Sales agent runs table to review the opportunity research results and recommendations for the Sales Close Agent in Research mode.
D) Configure the opportunity pipeline view under App settings to display the agent's See full research page in the side panel for every opportunity.

Microsoft AB-210 Exam - Topic 1 Question 6 Discussion

Actual exam question for Microsoft's AB-210 exam
Question #: 6
Topic #: 1
[All AB-210 Questions]

A company uses the Sales Close Agent in Dynamics 365 Sales to help sellers close deals.

The sales managers want to ensure the agent is used only in specific scenarios.

You need to identify the behavior of the Sales Close Agent.

What should you use to review the agent's behavior?

Show Suggested Answer Hide Answer
Suggested Answer: C

The correct answer is C. To review the Sales Close Agent behavior for an opportunity, you open an opportunity researched by the agent and select See full research. Microsoft's current Dynamics 365 Sales documentation describes this flow: sellers open the My top opportunities from AI agent view, open an opportunity, review the summary section, and then select See full research to open the Opportunity research page, which contains the complete research insights and recommendations.

This page is the right place to understand what the agent is surfacing and why it is helping progress deals. The Opportunity research page includes deal importance, deal risks and mitigations, deal overview, key signals, and other research-driven insights. Option A is incomplete and incorrectly starts from Forecast; the documented entry point is the Opportunities area and the AI-agent opportunity view. Option B is not the best answer because Sales Agent Runs is used for operational run records and permissions, not the seller-facing full research output. Option D is fabricated; there is no requirement to configure the opportunity pipeline view to force the full research page into every opportunity side panel.

References/topics: Sales Close Agent Research mode; Sales Opportunity Agent; Opportunity research page; See full research; AI-generated opportunity insights and recommendations.


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Reita
2 days ago
I feel like I came across a similar question in practice, and I think it was about accessing insights directly from an opportunity. Could it be C again?
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Teddy
7 days ago
I'm not entirely sure, but I remember something about the Sales agent runs table being important for reviewing AI recommendations. Maybe it's B?
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Dulce
12 days ago
I think the answer might be C because it mentions accessing complete insights and recommendations, which seems crucial for understanding the agent's behavior.
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