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iSQI CPUX-F Exam - Topic 4 Question 54 Discussion

24. "HappyHolidays" sells package holidays through their website, happyholidays.comAlice and Bob are friends. Alice books a trip to Crete on happyholidays.com for her and Bob; she emails the boarding passes to Bob to print out.David is a customer service representative for HappyHolidays; he uses happyholidays.com to help people who phone the call centre.Carol is a retired surgeon. She is struggling to book a holiday to Nice on happyholidays.com so she calls HappyHolidays and talks to David; David talks Carol through completing the booking herself. Which one of the following statements is correct?
B) Alice is a primary user of happyholidays.com; Carol and David are secondary users of happyholidays.com; Bob is not a user of happyholidays.com and D) Alice is a primary user of happyholidays.com; Bob, Carol and David are secondary users of happyholidays.com
A) Alice and Carol are primary users of happyholidays.com; David is a secondary user of happyholidays.com; Bob is an indirect user of happyholidays.com
C) Alice, Carol and David are primary users of happyholidays.com; Bob is not a user of happyholidays.com
E) Alice is a primary user of happyholidays.com; Bob, Carol and David are indirect users of happyholidays.com
F) Alice, Bob, Carol and David are primary users of happyholidays.com

iSQI CPUX-F Exam - Topic 4 Question 54 Discussion

Actual exam question for iSQI's CPUX-F exam
Question #: 54
Topic #: 4
[All CPUX-F Questions]

24. "HappyHolidays" sells package holidays through their website, happyholidays.com

Alice and Bob are friends. Alice books a trip to Crete on happyholidays.com for her and Bob; she emails the boarding passes to Bob to print out.

David is a customer service representative for HappyHolidays; he uses happyholidays.com to help people who phone the call centre.

Carol is a retired surgeon. She is struggling to book a holiday to Nice on happyholidays.com so she calls HappyHolidays and talks to David; David talks Carol through completing the booking herself. Which one of the following statements is correct?

Show Suggested Answer Hide Answer
Suggested Answer: B, D

by Beula at Sep 07, 2024, 01:26 AM

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Albina
8 months ago
This is confusing, I thought everyone involved was a user in some way!
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Casie
8 months ago
I agree, Alice is primary, but Carol is also a primary user, right?
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Maia
8 months ago
Wait, how is David a secondary user? He helps customers directly!
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Dick
8 months ago
I think Bob is an indirect user since he gets the boarding pass.
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Tiara
8 months ago
Alice is definitely the primary user here.
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Mari
9 months ago
I thought all four of them were users in some capacity, but I can't recall if indirect users were considered in our examples.
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Sophia
9 months ago
I practiced a similar question where we had to identify users, and I feel like Alice and Carol are both primary users, but I'm torn on David's role.
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Laticia
9 months ago
I think Alice is definitely a primary user since she booked the trip, but I'm confused about whether David is secondary or not.
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Marshall
9 months ago
I remember discussing primary and secondary users in class, but I'm not sure if Bob counts as a user since he didn't book anything himself.
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Therese
9 months ago
Hmm, I'm not totally sure about this one. I think I need to re-read the question a few times to make sure I understand all the different user types and how they apply to each person. I don't want to rush and get it wrong.
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Maira
9 months ago
I've got this! Alice is the primary user since she's booking the trip. Carol and David are secondary users since they're interacting with the website, but not booking anything themselves. Bob is an indirect user since he's just receiving the boarding passes.
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Allene
9 months ago
I'm a bit confused by the distinction between secondary and indirect users. I'll need to review the definitions to make sure I'm answering this correctly. Maybe I should start by identifying the primary users first.
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Delmy
9 months ago
Okay, let me think this through step-by-step. Alice books a trip for herself and Bob, so she's a primary user. David helps customers on the phone, so he's a secondary user. Carol struggles to book a trip, so she's also a secondary user. Bob receives the boarding passes, so he's an indirect user.
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Kathrine
9 months ago
This question seems straightforward, but I want to make sure I understand the different user types correctly. I'll need to carefully read through the details to determine the primary, secondary, and indirect users.
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Nan
9 months ago
Wide area network seems like the obvious choice here. Organizations with operations in multiple cities and countries would need a network that can span large geographic areas.
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Leota
1 year ago
As a cusLeotaer service rep, David is definitely a primary user in my book. Gotta know the website inside and out to help people book their holidays.
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Joseph
1 year ago
Haha, I bet Carol has tried turning the website off and on again before calling for help. Good thing David was there to walk her through it!
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Laurel
1 year ago
Carol: Thank you, I appreciate your help.
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Lacey
1 year ago
David: No problem, I can help guide you through the process step by step.
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Cherrie
1 year ago
Carol: I'm having trouble booking a holiday to Nice on the website.
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Dan
1 year ago
David: Hello, how can I assist you with your booking today?
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Gladys
1 year ago
Bob: Great, I'll print them out. Can't wait for the holiday!
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Jesus
1 year ago
Alice: Thanks for booking the trip to Crete, I emailed you the boarding passes.
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Jolene
1 year ago
I'm a bit torn between options D and E. Bob seems more like an indirect user since he just prints the boarding passes, but I can see the argument for him being a secondary user as well.
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Florinda
1 year ago
I agree with you, Bob's role seems more like a secondary user in this scenario.
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Herman
1 year ago
I think option D makes sense. Bob is more of a secondary user since he is not directly booking the holiday.
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Francene
1 year ago
Yeah, I see your point. So maybe option E is the correct one.
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Armando
1 year ago
A) Alice is a primary user of happyholidays.com; Bob, Carol and David are secondary users of happyholidays.com
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Bea
1 year ago
I agree, Bob doesn't really interact directly with the website like Alice does.
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Beula
1 year ago
I think Bob is more of an indirect user since he just prints the boarding passes.
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Mohammad
1 year ago
Option D seems the most logical choice here. Alice is the primary user as she books the trip, while Bob, Carol, and David are secondary users in their respective roles.
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Layla
1 year ago
Yeah, and Bob, Carol, and David are secondary users since they are involved in the trip in different ways.
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Pura
1 year ago
I agree, option D makes the most sense. Alice is the one booking the trip, so she's the primary user.
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Gerald
1 year ago
I believe the answer is A as well. I help customers book trips, so I am a secondary user.
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Erick
1 year ago
I agree with Adelaide. I just printed the boarding passes, so I am an indirect user.
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Adelaide
1 year ago
I think the answer is A. I booked the trip, so I am the primary user.
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