iSQI CPUX-F Exam - Topic 4 Question 54 Discussion

Actual exam question for iSQI's CPUX-F exam

Question #: 54
Topic #: 4

24. "HappyHolidays" sells package holidays through their website, happyholidays.com

Alice and Bob are friends. Alice books a trip to Crete on happyholidays.com for her and Bob; she emails the boarding passes to Bob to print out.

David is a customer service representative for HappyHolidays; he uses happyholidays.com to help people who phone the call centre.

Carol is a retired surgeon. She is struggling to book a holiday to Nice on happyholidays.com so she calls HappyHolidays and talks to David; David talks Carol through completing the booking herself. Which one of the following statements is correct?

AAlice and Carol are primary users of happyholidays.com; David is a secondary user of happyholidays.com; Bob is an indirect user of happyholidays.com

BAlice is a primary user of happyholidays.com; Carol and David are secondary users of happyholidays.com; Bob is not a user of happyholidays.com

CAlice, Carol and David are primary users of happyholidays.com; Bob is not a user of happyholidays.com

DAlice is a primary user of happyholidays.com; Bob, Carol and David are secondary users of happyholidays.com

EAlice is a primary user of happyholidays.com; Bob, Carol and David are indirect users of happyholidays.com

FAlice, Bob, Carol and David are primary users of happyholidays.com

Show Suggested Answer

Suggested Answer: B, D

by Beula at Sep 07, 2024, 01:26 AM

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Albina

3 months ago

This is confusing, I thought everyone involved was a user in some way!

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Casie

3 months ago

I agree, Alice is primary, but Carol is also a primary user, right?

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Maia

3 months ago

Wait, how is David a secondary user? He helps customers directly!

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Dick

4 months ago

I think Bob is an indirect user since he gets the boarding pass.

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Tiara

4 months ago

Alice is definitely the primary user here.

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Mari

4 months ago

I thought all four of them were users in some capacity, but I can't recall if indirect users were considered in our examples.

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Sophia

4 months ago

I practiced a similar question where we had to identify users, and I feel like Alice and Carol are both primary users, but I'm torn on David's role.

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Laticia

4 months ago

I think Alice is definitely a primary user since she booked the trip, but I'm confused about whether David is secondary or not.

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Marshall

5 months ago

I remember discussing primary and secondary users in class, but I'm not sure if Bob counts as a user since he didn't book anything himself.

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Therese

5 months ago

Hmm, I'm not totally sure about this one. I think I need to re-read the question a few times to make sure I understand all the different user types and how they apply to each person. I don't want to rush and get it wrong.

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Maira

5 months ago

I've got this! Alice is the primary user since she's booking the trip. Carol and David are secondary users since they're interacting with the website, but not booking anything themselves. Bob is an indirect user since he's just receiving the boarding passes.

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Allene

5 months ago

I'm a bit confused by the distinction between secondary and indirect users. I'll need to review the definitions to make sure I'm answering this correctly. Maybe I should start by identifying the primary users first.

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Delmy

5 months ago

Okay, let me think this through step-by-step. Alice books a trip for herself and Bob, so she's a primary user. David helps customers on the phone, so he's a secondary user. Carol struggles to book a trip, so she's also a secondary user. Bob receives the boarding passes, so he's an indirect user.

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Kathrine

5 months ago

This question seems straightforward, but I want to make sure I understand the different user types correctly. I'll need to carefully read through the details to determine the primary, secondary, and indirect users.

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Nan

5 months ago

Wide area network seems like the obvious choice here. Organizations with operations in multiple cities and countries would need a network that can span large geographic areas.

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Leota

9 months ago

As a cusLeotaer service rep, David is definitely a primary user in my book. Gotta know the website inside and out to help people book their holidays.

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Joseph

9 months ago

Haha, I bet Carol has tried turning the website off and on again before calling for help. Good thing David was there to walk her through it!

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Laurel

8 months ago

Carol: Thank you, I appreciate your help.

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Lacey

8 months ago

David: No problem, I can help guide you through the process step by step.

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Cherrie

8 months ago

Carol: I'm having trouble booking a holiday to Nice on the website.

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Dan

8 months ago

David: Hello, how can I assist you with your booking today?

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Gladys

9 months ago

Bob: Great, I'll print them out. Can't wait for the holiday!

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Jesus

9 months ago

Alice: Thanks for booking the trip to Crete, I emailed you the boarding passes.

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Jolene

10 months ago

I'm a bit torn between options D and E. Bob seems more like an indirect user since he just prints the boarding passes, but I can see the argument for him being a secondary user as well.

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Florinda

9 months ago

I agree with you, Bob's role seems more like a secondary user in this scenario.

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Herman

9 months ago

I think option D makes sense. Bob is more of a secondary user since he is not directly booking the holiday.

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Francene

9 months ago

Yeah, I see your point. So maybe option E is the correct one.

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Armando

9 months ago

A) Alice is a primary user of happyholidays.com; Bob, Carol and David are secondary users of happyholidays.com

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Bea

9 months ago

I agree, Bob doesn't really interact directly with the website like Alice does.

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Beula

10 months ago

I think Bob is more of an indirect user since he just prints the boarding passes.

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Mohammad

10 months ago

Option D seems the most logical choice here. Alice is the primary user as she books the trip, while Bob, Carol, and David are secondary users in their respective roles.

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