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iSQI Exam CPUX-F Topic 4 Question 54 Discussion

Actual exam question for iSQI's CPUX-F exam
Question #: 54
Topic #: 4
[All CPUX-F Questions]

24. "HappyHolidays" sells package holidays through their website, happyholidays.com

Alice and Bob are friends. Alice books a trip to Crete on happyholidays.com for her and Bob; she emails the boarding passes to Bob to print out.

David is a customer service representative for HappyHolidays; he uses happyholidays.com to help people who phone the call centre.

Carol is a retired surgeon. She is struggling to book a holiday to Nice on happyholidays.com so she calls HappyHolidays and talks to David; David talks Carol through completing the booking herself. Which one of the following statements is correct?

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Suggested Answer: B, D

by Beula at Sep 07, 2024, 01:26 AM

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Leota
3 months ago
As a cusLeotaer service rep, David is definitely a primary user in my book. Gotta know the website inside and out to help people book their holidays.
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Joseph
3 months ago
Haha, I bet Carol has tried turning the website off and on again before calling for help. Good thing David was there to walk her through it!
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Laurel
1 months ago
Carol: Thank you, I appreciate your help.
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Lacey
1 months ago
David: No problem, I can help guide you through the process step by step.
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Cherrie
1 months ago
Carol: I'm having trouble booking a holiday to Nice on the website.
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Dan
2 months ago
David: Hello, how can I assist you with your booking today?
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Gladys
2 months ago
Bob: Great, I'll print them out. Can't wait for the holiday!
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Jesus
2 months ago
Alice: Thanks for booking the trip to Crete, I emailed you the boarding passes.
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Jolene
3 months ago
I'm a bit torn between options D and E. Bob seems more like an indirect user since he just prints the boarding passes, but I can see the argument for him being a secondary user as well.
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Florinda
2 months ago
I agree with you, Bob's role seems more like a secondary user in this scenario.
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Herman
2 months ago
I think option D makes sense. Bob is more of a secondary user since he is not directly booking the holiday.
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Francene
2 months ago
Yeah, I see your point. So maybe option E is the correct one.
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Armando
2 months ago
A) Alice is a primary user of happyholidays.com; Bob, Carol and David are secondary users of happyholidays.com
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Bea
3 months ago
I agree, Bob doesn't really interact directly with the website like Alice does.
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Beula
3 months ago
I think Bob is more of an indirect user since he just prints the boarding passes.
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Mohammad
4 months ago
Option D seems the most logical choice here. Alice is the primary user as she books the trip, while Bob, Carol, and David are secondary users in their respective roles.
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Layla
3 months ago
Yeah, and Bob, Carol, and David are secondary users since they are involved in the trip in different ways.
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Pura
3 months ago
I agree, option D makes the most sense. Alice is the one booking the trip, so she's the primary user.
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Gerald
4 months ago
I believe the answer is A as well. I help customers book trips, so I am a secondary user.
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Erick
4 months ago
I agree with Adelaide. I just printed the boarding passes, so I am an indirect user.
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Adelaide
4 months ago
I think the answer is A. I booked the trip, so I am the primary user.
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