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A car rental website does not offer users the opportunity to cancel a reservation. An analysis of the context of use shows that users need this function. Which one aspect of the ISO 9241 definition of usability is violated by this website?
Suggested Answer: D
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ISO 9241 -A family of standards covering human-centred design.
Note: 1.
ISO 9241 includes standards related to
a. Software ergonomics;
b. The human-centred design process;
c. Displays and display related hardware;
d. Physical input devices;
e. Workplace ergonomics;
f. Environment ergonomics;
g. Control centres
13 comments · newest first
AA
Aaron
11 months ago
Not sure it’s just about Efficiency. What about user needs?
SI
Silva
11 months ago
Completeness is the real problem here. Missing key features!
JO
Joseph
12 months ago
Surprised they don’t allow cancellations. Seems basic!
DI
Dierdre
12 months ago
I think it’s more about Satisfaction. Users will be frustrated.
VA
Valentin
12 months ago
Definitely violates Effectiveness. No cancel option is a big issue!
VE
Veronika
1 year ago
I thought effectiveness was about how well a system allows users to achieve their goals, so I’m leaning towards option D, but I’m not completely confident.
LI
Lina
1 year ago
This reminds me of a practice question we did about user needs. I think completeness could be the right answer since the website doesn't fulfill a key user requirement.
RO
Rosio
1 year ago
I'm not entirely sure, but I feel like it could also touch on satisfaction because users might be frustrated by the lack of a cancellation option.
DO
Dorthy
1 year ago
I remember we discussed usability aspects in class, and I think this might relate to effectiveness since users can't complete their task of canceling a reservation.
TA
Tammara
1 year ago
This looks like a tricky question. I'll need to carefully read through the options and think about the deployment requirements for Oracle SOA Suite and Oracle Service Bus.
LA
Laurel
1 year ago
Hmm, I'm not entirely sure about this one. I'll need to think it through and maybe refer to the Azure documentation to make sure I have the right answer.
JA
Jaime
1 year ago
I'm not entirely sure, but I remember similar questions where future price expectations shifted supply left instead of right. Maybe that's D?
EL
Elli
1 year ago
I'm pretty confident on this one. Since the loss is non-operating, it will impact the net income and PAT margin, but the gross profit margin and interest coverage ratio should remain unchanged.