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ISM LEAD Exam - Topic 5 Question 19 Discussion

CDE, Inc. designates a team comprised of finance and procurement professionals to develop and implement a "No PO/No Pay'' policy for the organization. The goal is for the firm to have 100% purchase order (PO) usage. The team spends twelve months re-structuring processes, defining metrics, and conducting employee training sessions on the policy. However, six months after launch, the level of PO adoption shows only a modest increase from 9% to 12%. Which of the following could the team have done to BEST ensure greater success in this initiative?
B) Set a more reasonable target goal, as the policy and processes are new to most end-users
A) Included stakeholders on the initial project team to foster buy-in and promote ownership
C) Offered more robust training prior to launch to make it easier for end-users to adapt to the change
D) Spent more time developing the policy, re-structuring related processes, and defining metrics

ISM LEAD Exam - Topic 5 Question 19 Discussion

Actual exam question for ISM's LEAD exam
Question #: 19
Topic #: 5
[All LEAD Questions]

CDE, Inc. designates a team comprised of finance and procurement professionals to develop and implement a "No PO/No Pay'' policy for the organization. The goal is for the firm to have 100% purchase order (PO) usage. The team spends twelve months re-structuring processes, defining metrics, and conducting employee training sessions on the policy. However, six months after launch, the level of PO adoption shows only a modest increase from 9% to 12%. Which of the following could the team have done to BEST ensure greater success in this initiative?

Show Suggested Answer Hide Answer
Suggested Answer: B

ISO 14001 Compliance: ISO 14001 requires organizations to have an Environmental Management System (EMS) with clear, measurable objectives and targets.

Concern with Subjectivity: Targets and goals that are subjective and non-quantifiable do not meet ISO 14001 requirements, as they cannot be objectively measured or audited for compliance.

Importance of Quantifiable Goals: Clear, quantifiable targets allow for proper monitoring, measurement, and continuous improvement, which are core components of ISO 14001.

Reference: The ISO 14001 standard itself and environmental management literature, such as 'ISO 14001 Environmental Management Systems: An Easy-to-Use Guide' by Brian J. Gallant, emphasize the need for specific, measurable, and objective targets in an EMS.


by Gregoria at Jan 27, 2025, 12:48 AM

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Laquita
10 months ago
Not sure if more time would have changed the outcome, honestly.
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Alayna
10 months ago
Totally agree, a reasonable target would have been smart!
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Lynelle
10 months ago
12% after a year? Seems like they missed something crucial.
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Terrilyn
11 months ago
I think more training would have made a big difference!
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Noe
11 months ago
Including stakeholders could've really helped with buy-in.
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Linwood
11 months ago
I wonder if they spent enough time developing the policy. In similar case studies, rushing the implementation often led to poor results.
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Cassie
11 months ago
I think more robust training could have made a big difference. We practiced scenarios where users struggled with new processes, and it showed how crucial training is.
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Shawana
11 months ago
I'm not sure if setting a more reasonable target would have worked. It feels like they should have aimed high to push for change, but maybe it was too ambitious?
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Daniel
11 months ago
I remember discussing the importance of stakeholder buy-in in our last class. It seems like including them from the start could have really helped with adoption.
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Dortha
11 months ago
I feel pretty confident about this one. Based on the details provided, I think the team should have spent more time developing the policy and related processes before launching it. Option D seems like the best approach to ensure greater success in the long run.
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Tom
11 months ago
Okay, let me think this through. The policy and processes were new to most end-users, so option B about setting a more reasonable target goal makes a lot of sense to me. Trying to jump straight to 100% PO usage was probably too aggressive.
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Loreen
11 months ago
Hmm, this is a tough one. I can see the logic behind each of the options, but I'm leaning towards option A. Getting key stakeholders involved from the start could have really helped drive buy-in and ownership of the initiative.
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Candra
12 months ago
This seems like a tricky one. I'm not sure if I fully understand the context, but it looks like the team struggled to get employees to adopt the new "No PO/No Pay" policy. I'm thinking option C might be the best approach - more robust training could have helped end-users adapt to the change more easily.
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Ruby
1 year ago
I bet the 'No PO/No Pay' policy also applies to the project team's paychecks. Talk about motivation!
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Elza
1 year ago
Wait, they spent a whole year on this and still only got a 3% increase? Talk about a 'No-Show' policy!
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Heike
1 year ago
D) Spent more time developing the policy, re-structuring related processes, and defining metrics
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Maurine
1 year ago
C) Offered more robust training prior to launch to make it easier for end-users to adapt to the change
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Trina
1 year ago
A) Included stakeholders on the initial project team to foster buy-in and promote ownership
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Chanel
1 year ago
More robust training? Ain't nobody got time for that! This is a classic case of overthinking it.
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Rosina
1 year ago
Twelve months seems like plenty of time to get this right, but I guess the devil's in the details. Maybe they should have scaled the target goal more gradually.
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Malinda
1 year ago
D) Spent more time developing the policy, re-structuring related processes, and defining metrics
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Weldon
1 year ago
C) Offered more robust training prior to launch to make it easier for end-users to adapt to the change
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Loreta
1 year ago
A) Included stakeholders on the initial project team to foster buy-in and promote ownership
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Martina
1 year ago
D) Spent more time developing the policy, re-structuring related processes, and defining metrics
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Jamika
1 year ago
C) Offered more robust training prior to launch to make it easier for end-users to adapt to the change
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Kindra
1 year ago
A) Included stakeholders on the initial project team to foster buy-in and promote ownership
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Onita
1 year ago
Maybe they should have also offered more robust training before launching the policy.
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Sang
1 year ago
Hmm, I think including stakeholders from the start would have been the way to go. Buy-in is crucial for a policy change like this.
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Felix
1 year ago
D) Spent more time developing the policy, re-structuring related processes, and defining metrics
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Marguerita
1 year ago
A) Included stakeholders on the initial project team to foster buy-in and promote ownership
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Jeanice
1 year ago
C) Offered more robust training prior to launch to make it easier for end-users to adapt to the change
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Naomi
1 year ago
A) Included stakeholders on the initial project team to foster buy-in and promote ownership
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Renea
1 year ago
I agree with Tu. Getting buy-in early on is crucial for success.
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Tu
1 year ago
I think the team should have included stakeholders from the beginning.
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