ISM INTE Exam - Topic 5 Question 25 Discussion

Actual exam question for ISM's INTE exam

Question #: 25
Topic #: 5

Through cycle counting, a supply manager learns that inventory inaccuracies are being caused by errors made when received goods are entered into the company's enterprise business system. Which of the following is the FIRST course of action the supply manager should take to reduce these inaccuracies?

ADetermine how the KPIs for receiving accuracy are being measured, and if there is a disconnect between the KPIs and the cycle count data

BReview the warehouse personnel training materials to determine if there are any deficiencies, and develop a plan for making the necessary corrections

CForm a process improvement team using quality management techniques to determine the cause of the errors and make recommendations for their elimination

DImplement verification steps as data are entered into the system, and review available data to determine the scope and depth of the issue

Show Suggested Answer

Suggested Answer: C

Forming a process improvement team using quality management techniques is the first course of action. This team can analyze the root causes of errors in data entry, using systematic methods to identify and eliminate inaccuracies, thereby improving the accuracy of inventory records.

by Ivette at Apr 04, 2025, 09:43 PM

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Martha

5 months ago

D sounds good too, but we need to know the root cause first!

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Serina

6 months ago

I think B is more important, training is crucial.

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Suzi

6 months ago

Totally agree, A makes the most sense!

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Alexia

6 months ago

Wait, can we really fix this just by checking KPIs?

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Luis

6 months ago

A is key to understanding the metrics first.

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Delisa

6 months ago

I feel like implementing verification steps could be a quick fix. It might help catch errors as they happen, but I wonder if it addresses the underlying issue.

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Veda

7 months ago

I remember a practice question where forming a process improvement team was suggested. It seems like a good way to get to the root cause of the inaccuracies.

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Cherry

7 months ago

I'm not entirely sure, but reviewing the training materials sounds important too. If the staff isn't trained properly, that could definitely lead to errors when entering goods.

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Davida

7 months ago

I think the first step should be to check the KPIs for receiving accuracy. If they don't align with the cycle count data, that could really highlight the problem.

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Merilyn

7 months ago

I feel pretty confident about this one. Based on the information provided, option D seems like the best first step. Implementing verification steps and reviewing the data to understand the scope of the problem is a logical starting point before diving into more complex solutions.

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Colene

8 months ago

Okay, let me think this through. The key here is to identify the root cause of the inaccuracies, so I'm leaning towards option C. Forming a process improvement team and using quality management techniques seems like the most comprehensive approach to really get to the bottom of the issue.

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Ernest

8 months ago

Hmm, I'm a bit unsure about this one. I'm trying to decide between options A and D. I think reviewing the KPIs and implementing verification steps could both be good first steps, but I'm not sure which one is the best "first course of action."

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Alona

8 months ago

This seems like a straightforward question. I'd start by looking at the KPIs for receiving accuracy and see if there's a disconnect between those and the cycle count data, as option A suggests.

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Tracie

1 year ago

Haha, this question reminds me of the time my boss tried to fix the inventory system by smashing the computer with a baseball bat. Option D is definitely the way to go!

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Kelvin

12 months ago

Definitely, understanding the depth of the problem is crucial in finding a long-term solution.

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Lilli

12 months ago

Yeah, it's important to review the data and figure out the scope of the issue before taking any drastic actions.

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Ira

12 months ago

I agree, smashing the computer definitely wouldn't solve the problem. Implementing verification steps is a better approach.

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Willie

1 year ago

That's hilarious! Your boss must have been really frustrated. Option D does seem like a more practical solution.

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Nickole

1 year ago

Option D is the way to go. It's like fixing a leaky faucet - you need to find the source of the leak before you can stop it.

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Mauricio

11 months ago

Once we know the scope of the issue, we can take steps to address it and improve our inventory accuracy.

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Sabra

12 months ago

I agree. Implementing verification steps will help us identify the root cause of the inaccuracies.

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Joanne

12 months ago

Option D is definitely the best choice. We need to figure out where the errors are coming from.

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Dominga

1 year ago

I think option D is the way to go. You need to understand the extent of the problem before you can start troubleshooting.

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Cordelia

1 year ago

It's important to have accurate data to make informed decisions and improve overall inventory accuracy.

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Junita

1 year ago

Once we have a clear picture of the problem, we can then implement verification steps to prevent errors in data entry.

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Maricela

1 year ago

I agree, understanding the scope of the issue is crucial before taking any action.

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Detra

1 year ago

I think forming a process improvement team using quality management techniques could also be a good first step to determine the cause of the errors.

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Mozell

1 year ago

I agree with Xuan. Implementing verification checks and analyzing the data is crucial before moving on to more complex solutions.

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Wilda

11 months ago

C) Form a process improvement team using quality management techniques to determine the cause of the errors and make recommendations for their elimination

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Dannie

12 months ago

I think starting with verifying the data and analyzing the scope of the issue is a good idea.

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Dorothea

1 year ago

D) Implement verification steps as data are entered into the system, and review available data to determine the scope and depth of the issue

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Sage

1 year ago

A) Determine how the KPIs for receiving accuracy are being measured, and if there is a disconnect between the KPIs and the cycle count data

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Arleen

1 year ago

I agree with Fletcher. It's important to make sure there is no disconnect between the KPIs and the cycle count data.

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Xuan

1 year ago

Option D seems like the most logical first step. Verifying data entry and reviewing the scope of the issue is key to identifying the root cause.

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Jerilyn

1 year ago

I agree, implementing verification steps and reviewing the available data will help us understand the extent of the problem.

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Elina

1 year ago

Option D seems like the most logical first step. Verifying data entry and reviewing the scope of the issue is key to identifying the root cause.

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Fletcher

1 year ago

I think the supply manager should first determine how the KPIs for receiving accuracy are being measured.

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