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ISM INTE Exam - Topic 2 Question 27 Discussion

Over the past 90 days, a buying company's manufacturing engineers have reported an increase in the number of defective parts received from a key supplier. The engineers report that there are three different types of defects occurring, and that they are all being discovered during production. The supplier states that it does not have enough resources to assess the root cause of the three types of defects all at one time. Which of the following should the buying firm do in this instance?
A) Work with engineering to determine the impact each defect type has on the customer base and assist the supplier in prioritizing and solving the defect type with the highest customer impact first
B) Calculate the number of times each of the defect types have occurred over the past 90 days, and instruct the supplier to work on finding the root cause of the defect with the highest frequency
C) Calculate the number of times each of the defect types have occurred over the past two weeks, and instruct the supplier to work on finding the root cause of the defect with the highest frequency
D) Work with engineering to submit three corrective action requests and ask the supplier to address all three

ISM INTE Exam - Topic 2 Question 27 Discussion

Actual exam question for ISM's INTE exam
Question #: 27
Topic #: 2
[All INTE Questions]

Over the past 90 days, a buying company's manufacturing engineers have reported an increase in the number of defective parts received from a key supplier. The engineers report that there are three different types of defects occurring, and that they are all being discovered during production. The supplier states that it does not have enough resources to assess the root cause of the three types of defects all at one time. Which of the following should the buying firm do in this instance?

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Suggested Answer: A

Working with engineering to assess the impact of each defect type on customers helps prioritize corrective actions effectively. Addressing the defect with the highest customer impact first ensures that resources are focused on the most critical issues, improving product quality and customer satisfaction.


by Antione at Jun 16, 2025, 02:24 AM

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Deandrea
9 months ago
Really? They can't assess all defects? That seems off.
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Cherry
9 months ago
I disagree, B makes more sense. Focus on frequency first.
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Suzi
9 months ago
Sounds like A is the best option. Prioritize based on customer impact!
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Lilli
10 months ago
C is too short-term. We need a broader view!
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Rosalyn
10 months ago
Wow, I can't believe the supplier can't handle all three defects at once.
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Rocco
10 months ago
I’m a bit confused about whether we should tackle all defects at once or prioritize. Option D seems risky since it could overwhelm the supplier, but I guess it could work if they can handle it.
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Ming
10 months ago
I feel like we practiced a similar question where we had to choose between immediate fixes and long-term solutions. I think A is more strategic than just focusing on frequency like in B or C.
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Meghann
11 months ago
I'm not entirely sure, but I think calculating defect frequency over a longer period might give a better picture. So, maybe B or C could work, but I lean towards B since it covers 90 days.
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Kiley
11 months ago
I remember we discussed prioritizing defects based on customer impact in class. Option A seems like the best approach to ensure we're addressing the most critical issues first.
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Galen
11 months ago
This seems straightforward. We just need to calculate the frequency of each defect type and have the supplier address the one with the highest frequency. Simple!
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Yasuko
11 months ago
I've got an idea - we should work with the engineering team to determine the priority of the defects based on their impact. That way, we can help the supplier focus on the most critical issue first.
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Mireya
11 months ago
Hmm, I'm a bit confused about whether we should look at the frequency of the defects or the customer impact. I'll need to re-read the question carefully.
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Janessa
11 months ago
Okay, let's see. I think the key is to focus on the impact to the customer. That should guide our approach.
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Tabetha
12 months ago
This is a tricky one. I'll need to think carefully about the different factors to consider here.
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Merlyn
1 year ago
I bet the supplier is already dreaming of a defect-free vacation. But hey, let's not make them work overtime, eh? Option A is the way to go!
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Jamal
1 year ago
Option D is just throwing the kitchen sink at the supplier. Why not work with them to tackle the issues one by one, starting with the biggest impact?
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Bettina
1 year ago
Haha, option C is like trying to solve yesterday's problems. Two weeks? Really? Go with the 90-day data, folks!
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Leota
1 year ago
A) Work with engineering to determine the impact each defect type has on the customer base and assist the supplier in prioritizing and solving the defect type with the highest customer impact first
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Pearlie
1 year ago
Haha, option C is like trying to solve yesterday's problems. Two weeks? Really? Go with the 90-day data, folks!
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Lashaun
1 year ago
B) Calculate the number of times each of the defect types have occurred over the past 90 days, and instruct the supplier to work on finding the root cause of the defect with the highest frequency
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Willow
1 year ago
A) Work with engineering to determine the impact each defect type has on the customer base and assist the supplier in prioritizing and solving the defect type with the highest customer impact first
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Florinda
1 year ago
A) Work with engineering to determine the impact each defect type has on the customer base and assist the supplier in prioritizing and solving the defect type with the highest customer impact first
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Loise
1 year ago
But what if the defect with the highest frequency is causing major disruptions in production?
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Nichelle
1 year ago
I agree with Mireya, focusing on the most critical issue is key.
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Jolanda
1 year ago
I'd go with option B. The frequency of the defects is a clear indicator of where the supplier should focus their efforts.
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Glory
1 year ago
C) Calculate the number of times each of the defect types have occurred over the past two weeks, and instruct the supplier to work on finding the root cause of the defect with the highest frequency
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Glennis
1 year ago
I agree, focusing on the defect with the highest frequency makes sense.
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Sophia
1 year ago
B) Calculate the number of times each of the defect types have occurred over the past 90 days, and instruct the supplier to work on finding the root cause of the defect with the highest frequency
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Elke
1 year ago
A) Work with engineering to determine the impact each defect type has on the customer base and assist the supplier in prioritizing and solving the defect type with the highest customer impact first
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Mireya
1 year ago
I think we should prioritize the defect type with the highest customer impact first.
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Nohemi
1 year ago
Option A seems like the way to go. Understanding the customer impact is key to prioritizing the issues and helping the supplier focus on the most critical one first.
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Gaynell
1 year ago
D) Work with engineering to submit three corrective action requests and ask the supplier to address all three
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Iraida
1 year ago
That sounds like a good plan. Prioritizing based on customer impact is important.
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Reita
1 year ago
A) Work with engineering to determine the impact each defect type has on the customer base and assist the supplier in prioritizing and solving the defect type with the highest customer impact first
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