Discuss ISM INTE Exam Topic 2 Question 27

Over the past 90 days, a buying company's manufacturing engineers have reported an increase in the number of defective parts received from a key supplier. The engineers report that there are three different types of defects occurring, and that they are all being discovered during production. The supplier states that it does not have enough resources to assess the root cause of the three types of defects all at one time. Which of the following should the buying firm do in this instance?

AWork with engineering to determine the impact each defect type has on the customer base and assist the supplier in prioritizing and solving the defect type with the highest customer impact first

BCalculate the number of times each of the defect types have occurred over the past 90 days, and instruct the supplier to work on finding the root cause of the defect with the highest frequency

CCalculate the number of times each of the defect types have occurred over the past two weeks, and instruct the supplier to work on finding the root cause of the defect with the highest frequency

DWork with engineering to submit three corrective action requests and ask the supplier to address all three

Suggested Answer: A

Working with engineering to assess the impact of each defect type on customers helps prioritize corrective actions effectively. Addressing the defect with the highest customer impact first ensures that resources are focused on the most critical issues, improving product quality and customer satisfaction.

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34 comments · newest first

Deandrea 10 months ago

Really? They can't assess all defects? That seems off.

Cherry 11 months ago

I disagree, B makes more sense. Focus on frequency first.

Suzi 11 months ago

Sounds like A is the best option. Prioritize based on customer impact!

Lilli 11 months ago

C is too short-term. We need a broader view!

Rosalyn 11 months ago

Wow, I can't believe the supplier can't handle all three defects at once.

Rocco 12 months ago

I’m a bit confused about whether we should tackle all defects at once or prioritize. Option D seems risky since it could overwhelm the supplier, but I guess it could work if they can handle it.

Ming 12 months ago

I feel like we practiced a similar question where we had to choose between immediate fixes and long-term solutions. I think A is more strategic than just focusing on frequency like in B or C.

Meghann 1 year ago

I'm not entirely sure, but I think calculating defect frequency over a longer period might give a better picture. So, maybe B or C could work, but I lean towards B since it covers 90 days.

Kiley 1 year ago

I remember we discussed prioritizing defects based on customer impact in class. Option A seems like the best approach to ensure we're addressing the most critical issues first.

Galen 1 year ago

This seems straightforward. We just need to calculate the frequency of each defect type and have the supplier address the one with the highest frequency. Simple!

Yasuko 1 year ago

I've got an idea - we should work with the engineering team to determine the priority of the defects based on their impact. That way, we can help the supplier focus on the most critical issue first.

Mireya 1 year ago

Hmm, I'm a bit confused about whether we should look at the frequency of the defects or the customer impact. I'll need to re-read the question carefully.

Janessa 1 year ago

Okay, let's see. I think the key is to focus on the impact to the customer. That should guide our approach.

Tabetha 1 year ago

This is a tricky one. I'll need to think carefully about the different factors to consider here.

Merlyn 1 year ago

I bet the supplier is already dreaming of a defect-free vacation. But hey, let's not make them work overtime, eh? Option A is the way to go!

Jamal 1 year ago

Option D is just throwing the kitchen sink at the supplier. Why not work with them to tackle the issues one by one, starting with the biggest impact?

Bettina 1 year ago

Haha, option C is like trying to solve yesterday's problems. Two weeks? Really? Go with the 90-day data, folks!

Leota 1 year ago

↳ replying to Bettina

A) Work with engineering to determine the impact each defect type has on the customer base and assist the supplier in prioritizing and solving the defect type with the highest customer impact first

Pearlie 1 year ago

↳ replying to Bettina

Haha, option C is like trying to solve yesterday's problems. Two weeks? Really? Go with the 90-day data, folks!

Lashaun 1 year ago

↳ replying to Bettina

B) Calculate the number of times each of the defect types have occurred over the past 90 days, and instruct the supplier to work on finding the root cause of the defect with the highest frequency

Willow 1 year ago

↳ replying to Bettina

A) Work with engineering to determine the impact each defect type has on the customer base and assist the supplier in prioritizing and solving the defect type with the highest customer impact first

Florinda 1 year ago

↳ replying to Bettina

A) Work with engineering to determine the impact each defect type has on the customer base and assist the supplier in prioritizing and solving the defect type with the highest customer impact first

Loise 1 year ago

But what if the defect with the highest frequency is causing major disruptions in production?

Nichelle 1 year ago

I agree with Mireya, focusing on the most critical issue is key.

Jolanda 1 year ago

I'd go with option B. The frequency of the defects is a clear indicator of where the supplier should focus their efforts.

Glory 1 year ago

↳ replying to Jolanda

C) Calculate the number of times each of the defect types have occurred over the past two weeks, and instruct the supplier to work on finding the root cause of the defect with the highest frequency

Glennis 1 year ago

↳ replying to Jolanda

I agree, focusing on the defect with the highest frequency makes sense.

Sophia 1 year ago

↳ replying to Jolanda

B) Calculate the number of times each of the defect types have occurred over the past 90 days, and instruct the supplier to work on finding the root cause of the defect with the highest frequency

Elke 1 year ago

↳ replying to Jolanda

A) Work with engineering to determine the impact each defect type has on the customer base and assist the supplier in prioritizing and solving the defect type with the highest customer impact first

Mireya 1 year ago

I think we should prioritize the defect type with the highest customer impact first.

Nohemi 1 year ago

Option A seems like the way to go. Understanding the customer impact is key to prioritizing the issues and helping the supplier focus on the most critical one first.

Gaynell 1 year ago

↳ replying to Nohemi

D) Work with engineering to submit three corrective action requests and ask the supplier to address all three

Iraida 1 year ago

↳ replying to Nohemi

That sounds like a good plan. Prioritizing based on customer impact is important.

Reita 1 year ago

↳ replying to Nohemi

A) Work with engineering to determine the impact each defect type has on the customer base and assist the supplier in prioritizing and solving the defect type with the highest customer impact first

ISM INTE Exam - Topic 2 Question 27 Discussion