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ISC2 CSSLP Exam - Topic 2 Question 22 Discussion

Which of the following are Service Level Agreement (SLA) structures as defined by ITIL?Each correct answer represents a complete solution. Choose all that apply.
B) Service Based and D) Customer Based and E) Multi-Level
A) Component Based
C) Segment Based

ISC2 CSSLP Exam - Topic 2 Question 22 Discussion

Actual exam question for ISC2's CSSLP exam
Question #: 22
Topic #: 2
[All CSSLP Questions]

Which of the following are Service Level Agreement (SLA) structures as defined by ITIL?

Each correct answer represents a complete solution. Choose all that apply.

Show Suggested Answer Hide Answer
Suggested Answer: B, D, E

ITIL defines 3 types of Service Level Agreement (SLA) structures, which are as follows:

1.Customer Based: It covers all services used by an individual customer group.

2.Service Based: It is one service for all customers.

3.Multi-Level: Some examples of Multi-Level SLA are 3 Tier SLA encompassing Corporate and Customer & Service Layers.

Answer C and A are incorrect. There are no such SLA structures as Segment Based and Component Based.


by Cristal at May 08, 2022, 03:15 AM

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Madelyn
8 months ago
I thought Segment Based was a myth, not a real SLA.
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Lindsey
9 months ago
Totally agree, Component Based is a classic SLA type!
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Malinda
9 months ago
Wait, Segment Based? I don’t remember that one from ITIL.
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Corinne
9 months ago
I think Multi-Level is also a valid structure.
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Nobuko
9 months ago
Service Based and Customer Based are definitely SLAs.
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Dannie
9 months ago
Component Based seems off to me; I don't recall that being a standard SLA structure in ITIL.
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Loren
9 months ago
I'm not so sure about Segment Based; it sounds familiar, but I can't recall if it's actually an SLA type.
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Omer
9 months ago
I think I remember that Service Based and Customer Based are definitely part of the SLA structures in ITIL.
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Abel
9 months ago
I practiced a question similar to this, and I feel like Multi-Level was one of the options we discussed.
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Lucia
9 months ago
Okay, let me think this through step-by-step. First, I need to convert the 1 liter of 20% solution to the amount of solute. Then I can use that to calculate how much solution I need to make the 5% in 1 pint bottles. I think I can do this!
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Zachary
10 months ago
If I remember correctly, the customer going into liquidation may also be considered a non-adjusting event, but it's tricky because it relates to an event that existed at year end.
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