Hmm, I'm not totally sure about this one. I know ISO 26000 is different from other ISO standards, but I can't remember the exact details. I'll have to think it through carefully.
Okay, let's see. If Sarah was truly ignorant of the copyright infringement, then I believe she would not be guilty under the law. But I'll need to double-check the details on that.
Okay, let me think this through. The conflict is between two different functional areas, not between different levels of management, so I don't think "vertical conflict" is the right answer. I'm leaning towards "horizontal conflict" as the best description of the situation.
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