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Isaca CISA Exam - Topic 8 Question 87 Discussion

Which of the following would BEST indicate the effectiveness of a security awareness training program?
D) Reduced unintentional violations
A) Results of third-party social engineering tests
B) Employee satisfaction with training
C) Increased number of employees completing training

Isaca CISA Exam - Topic 8 Question 87 Discussion

Actual exam question for Isaca's CISA exam
Question #: 87
Topic #: 8
[All CISA Questions]

Which of the following would BEST indicate the effectiveness of a security awareness training program?

Show Suggested Answer Hide Answer
Suggested Answer: D

The effectiveness of a security awareness training program is best indicated by areduction in unintentional violations. When employees are well-trained and aware of security practices, they are less likely to inadvertently violate security policies or make mistakes that could lead to breaches.While other factors (such as third-party social engineering tests, employee satisfaction, and completion rates) provide valuable insights, the ultimate goal of security awareness training is to minimize unintentional errors and improve overall security posture12.Reference:1(https://www.isaca.org/resources/isaca-journal/issues/2023/volume-2/considerations-for-developing-cybersecurity-awareness-training)2(https://www.isaca.org/resources/news-and-trends/isaca-now-blog/2023/security-awareness-training-a-critical-success-factor-for-organizations)


by Ira at Sep 17, 2024, 07:25 PM

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Evangelina
7 months ago
More completions (C) doesn’t mean they actually learned anything!
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Arlette
8 months ago
Wait, how can we trust third-party tests?
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Karan
8 months ago
Employee satisfaction doesn’t really measure effectiveness, though.
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Gayla
8 months ago
I think D is more telling of actual effectiveness.
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Cathrine
8 months ago
A is definitely the best choice!
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Mary
9 months ago
Reduced unintentional violations seems like a solid indicator of effectiveness. If people are making fewer mistakes, that must mean the training is working!
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Elenore
9 months ago
I think the number of employees completing the training is important, but it doesn't really tell us if they actually learned anything.
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Yesenia
9 months ago
I'm not sure if employee satisfaction is a good measure. Just because they like the training doesn't mean it's effective, right?
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Francisca
9 months ago
I remember discussing how third-party social engineering tests can really show if employees are applying what they learned.
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Youlanda
9 months ago
I feel pretty confident that option A is the right answer here. Measuring the real-world impact through social engineering tests is the most reliable way to assess the security awareness training program.
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Hildred
9 months ago
Hmm, I'm a bit confused on this one. I can see the argument for social engineering tests, but I'm not sure if that's the only way to judge effectiveness. Reduced unintentional violations could also be a good indicator, no?
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Beth
9 months ago
I'm leaning towards option A. Seeing how employees respond to real-world social engineering attempts seems like the most direct way to measure the training's impact. The other choices don't seem as relevant.
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Marisha
9 months ago
This is a tricky one. I'm not sure if employee satisfaction or just completing the training would really indicate effectiveness. I think the results of social engineering tests would be the best way to see if the training is actually working.
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Tyra
9 months ago
Hmm, I'm not sure. Option D about asking them why they're arguing and suggesting alternatives seems like it could be a good approach too. I'll have to think about the pros and cons of each choice.
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Shawnda
2 years ago
You know, I heard the security team had to bribe the employees with free donuts to get them to actually show up for the training. So I'm not sure option C is the best indicator.
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Talia
2 years ago
D) Reduced unintentional violations
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Barney
2 years ago
B) Employee satisfaction with training
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Kaycee
2 years ago
A) Results of third-party social engineering tests
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Sommer
2 years ago
Increased number of employees completing the training? Sounds like a participation trophy to me. I want to see actual results, not just attendance records.
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Julianna
2 years ago
Employee satisfaction is important, but it doesn't necessarily mean the training is effective. I'd say option A is the way to go.
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Tori
2 years ago
Hmm, I don't know. Reduced unintentional violations seems like a good indicator to me. It's all about the real-world impact, isn't it?
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Tina
2 years ago
Results of third-party social engineering tests would show real-world impact.
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Martina
2 years ago
Employee satisfaction with training could also be important.
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Glory
2 years ago
Reduced unintentional violations is a good indicator.
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Casandra
2 years ago
But wouldn't D) Reduced unintentional violations show that the training is actually being applied?
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Julio
2 years ago
I disagree, I believe C) Increased number of employees completing training is a better indicator.
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Whitney
2 years ago
I'd go with option A. Third-party social engineering tests are the most objective way to measure the effectiveness of the training.
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Mindy
2 years ago
A) Results of third-party social engineering tests
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Yan
2 years ago
That's a good point, fewer violations would show improvement.
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Stanford
2 years ago
D) Reduced unintentional violations
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Maryrose
2 years ago
I agree, those tests provide an unbiased assessment.
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Van
2 years ago
A) Results of third-party social engineering tests
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Casandra
2 years ago
I think the best indicator would be A) Results of third-party social engineering tests.
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