Isaca Exam CISA Topic 4 Question 68 Discussion

Actual exam question for Isaca's Certified Information Systems Auditor exam

Question #: 68
Topic #: 4

[All Certified Information Systems Auditor Questions]

An IS auditor is reviewing the service agreement with a technology company that provides IT help desk services to the organization. Which of the following monthly performance

metrics is the BEST indicator of service quality?

AThe total number of users requesting help desk services

BThe average call waiting time on each request

CThe percent of issues resolved by the first contact

DThe average turnaround time spent on each reported issue

Show Suggested Answer

Suggested Answer: C

by Rolande at Nov 24, 2023, 07:30 AM

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