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Infoblox NIOS-DDI-Expert Exam - Topic 7 Question 24 Discussion

You are asked to provide a support bundle while on the phone with Infoblox Technical Support. What can you do to get one?
B) Use the CLI command 'set support_bundle' to get it
A) Create a database backup and extract the support bundle from it
C) Retrieve it from the GM interface by navigating to Grid Manager and downloading from the toolbar
D) Infoblox Technical Support must generate it

Infoblox NIOS-DDI-Expert Exam - Topic 7 Question 24 Discussion

Actual exam question for Infoblox's NIOS-DDI-Expert exam
Question #: 24
Topic #: 7
[All NIOS-DDI-Expert Questions]

You are asked to provide a support bundle while on the phone with Infoblox Technical Support. What can you do to get one?

Show Suggested Answer Hide Answer
Suggested Answer: B

Comprehensive and Detailed In-Depth

Generating a support bundle for diagnostics:

B: CLI command set support bundle (space, not underscore) generates and downloads a bundle (.tar.gz) with logs, configs, etc. Correct with typo adjustment.

A: Backup is separate (Grid > Backup)---no bundle extraction. Incorrect.

C: GUI offers download (Grid > Grid Manager > Toolbar > Download Support Bundle), but question specifies action---CLI fits phone context. Partially correct but not best.

D: Support assists but doesn't generate---user action required. Incorrect.

Practical Example: In an INE lab, run set support bundle, transfer it via SCP, and troubleshoot with support.


by Tijuana at Jun 17, 2026, 12:02 PM

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Nickie
3 days ago
Option D seems safer. Let support handle it.
upvoted 0 times
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Alex
8 days ago
I prefer option C. The GM interface is straightforward.
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Emeline
14 days ago
I think option B is the best choice. Quick and easy!
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Lashaun
19 days ago
Yeah, I agree, the toolbar method is the easiest!
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Reiko
24 days ago
A backup isn't needed for the support bundle, right?
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Shelia
29 days ago
Wait, can Infoblox really generate it for you?
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Annalee
1 month ago
I thought the CLI command was the way to go?
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Tamesha
1 month ago
You can definitely get it from the GM interface.
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Alyce
1 month ago
I vaguely recall something about creating a database backup, but I don't think that's how you get the support bundle.
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Annalee
2 months ago
I feel like Infoblox support usually handles the generation of support bundles, so option D might be correct, but I’m not entirely sure.
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Adelina
2 months ago
I practiced a similar question where we had to retrieve data from the Grid Manager interface. Maybe option C is the right one?
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Hannah
2 months ago
I think I remember that the support bundle can be generated from the CLI, but I'm not sure about the exact command.
upvoted 0 times
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