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IIBA Exam CBDA Topic 4 Question 18 Discussion

Actual exam question for IIBA's CBDA exam
Question #: 18
Topic #: 4
[All CBDA Questions]

An analyst at a bank is trying to identify research questions for an analytical study on top customer issues across branches. During an interview with a branch manager, the analyst asks the manager what their top customer concerns are relating to this branch?

After the manager's reply, the analyst asks a follow up question on how their top customer concerns compare against the top customer concerns across all branches? Was the analyst's follow-up question valid?

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Suggested Answer: C

Covariance measures the directional relationship between the returns on two assets. A positive covariance means that asset returns move together while a negative covariance means they move inversely. Zero covariance indicates that the returns on the two assets move independently of each other. In the context of a scatter plot, zero covariance is represented by a plot where the points do not show any upward or downward trend but are rather scattered randomly on the graph with no discernible pattern.

Graph 4 displays such a pattern where there is no apparent relationship between the variables on the x and y axes, indicating that there is zero covariance between them.


by Frederic at Aug 05, 2024, 01:37 PM

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Maia
23 days ago
The follow-up question is perfectly valid. The analyst needs to understand if the branch's concerns are in line with the company-wide issues or if there are any unique challenges at this specific location.
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Lashaun
1 days ago
Branch Manager: Our top customer concerns are long wait times and difficulty reaching customer service.
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Deeanna
1 months ago
Haha, this question is like trying to compare apples and oranges. Of course the follow-up is not valid! The manager's response is only about their branch, not the overall trends.
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Josue
9 days ago
I agree, comparing one branch to all branches doesn't make sense.
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Glendora
1 months ago
I'm not sure about the validity of the follow-up question. Comparing a single branch's concerns to the company-wide data may not provide much useful insight. The analyst should focus on the specific branch's issues first.
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Teri
1 months ago
I agree, it can help identify branch-specific concerns and potential areas for improvement.
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Shaun
1 months ago
The follow-up question is valid to understand how the branch-specific concerns compare to the overall trends across all branches. This can help identify any unique issues at the branch level.
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Donte
2 months ago
I think it's valid to compare to see if our branch is unique or if these are common issues.
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Katie
2 months ago
How do these concerns compare to other branches?
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Donte
2 months ago
The top concerns are long wait times and account fees.
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Katie
2 months ago
What are the top customer concerns at this branch?
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