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IIBA Exam CBDA Topic 4 Question 18 Discussion

Actual exam question for IIBA's CBDA exam
Question #: 18
Topic #: 4
[All CBDA Questions]

An analyst at a bank is trying to identify research questions for an analytical study on top customer issues across branches. During an interview with a branch manager, the analyst asks the manager what their top customer concerns are relating to this branch?

After the manager's reply, the analyst asks a follow up question on how their top customer concerns compare against the top customer concerns across all branches? Was the analyst's follow-up question valid?

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Suggested Answer: C

Covariance measures the directional relationship between the returns on two assets. A positive covariance means that asset returns move together while a negative covariance means they move inversely. Zero covariance indicates that the returns on the two assets move independently of each other. In the context of a scatter plot, zero covariance is represented by a plot where the points do not show any upward or downward trend but are rather scattered randomly on the graph with no discernible pattern.

Graph 4 displays such a pattern where there is no apparent relationship between the variables on the x and y axes, indicating that there is zero covariance between them.


Contribute your Thoughts:

Katie
11 hours ago
How do these concerns compare to other branches?
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Donte
9 days ago
The top concerns are long wait times and account fees.
upvoted 0 times
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Katie
10 days ago
What are the top customer concerns at this branch?
upvoted 0 times
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