IIBA CBDA Exam - Topic 2 Question 36 Discussion

Actual exam question for IIBA's CBDA exam

Question #: 36
Topic #: 2

An analyst at a bank is trying to identify research questions for an analytical study on top customer issues across branches. During an interview with a branch manager, the analyst asks the manager what their top customer concerns are relating to this branch?

After the manager's reply, the analyst asks a follow up question on how their top customer concerns compare against the top customer concerns across all branches? Was the analyst's follow-up question valid?

ANo, there is no value comparing the results of a single branch with results across all
branches

BYes, it builds on the previous question and allows the analyst to identify branch-specific
concerns

CNo, the question is not valid in this particular scenario

DYes, only for the purpose of ensuring that the manager is aware of the company-wide
reports

Show Suggested Answer

Suggested Answer: B

The analyst's follow-up question is valid because it helps to refine the scope and context of the research questions for the analytical study. By comparing the top customer concerns across branches, the analyst can identify the common and unique issues that affect customer satisfaction and loyalty. This can also help to prioritize the most critical or urgent problems that need to be addressed by the bank12. Reference: 1: Guide to Business Data Analytics, IIBA, 2020, p. 212: Business Analysis for Practitioners: A Practice Guide, PMI, 2015, p. 43.

by Kate at Jun 14, 2025, 01:14 PM

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Noble

5 months ago

Not sure if it really matters for just one branch.

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Effie

5 months ago

Totally agree, it helps spot trends.

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Antonio

5 months ago

Wait, why wouldn't you compare? Seems important!

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Daniela

5 months ago

Definitely valid, context is key for analysis!

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Tonja

5 months ago

I think comparing branches is super useful!

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Ashlee

6 months ago

I think the follow-up question could be valid, but it might not always lead to actionable insights. It really depends on how the manager perceives those concerns.

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Carey

6 months ago

I feel like I've seen similar questions in practice exams, and they often emphasize the importance of understanding both local and company-wide issues.

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Eulah

6 months ago

I'm not entirely sure if comparing one branch to all branches is useful. It might depend on the context of the concerns raised.

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Gearldine

6 months ago

I remember discussing how comparing branch-specific issues to overall trends can provide valuable insights, so I think the follow-up question is valid.

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Trinidad

6 months ago

Okay, let me break this down. The initial question was about the branch manager's top concerns, and the follow-up was about how those compare to the company-wide concerns. I think option B makes the most sense - it builds on the previous question and could help identify any unique branch-level issues.

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Arlette

7 months ago

Hmm, I'm leaning towards option B. Comparing the branch-specific concerns to the overall company trends could provide valuable insights. But I'm not 100% confident in that.

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Lacey

7 months ago

I'm a bit unsure here. The question is asking about the validity of the follow-up, but I'm not sure if there's enough information to determine that. I'll have to think it through carefully.

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Gilbert

7 months ago

This seems like a straightforward question. I think the key is understanding whether comparing a single branch's concerns to the overall company is a valid approach.

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Jani

9 months ago

I have a great idea - the analyst should just ask the branch manager to gaze into a crystal ball and tell them the top concerns across all branches. Problem solved!

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Leandro

8 months ago

Analyst: No, there is no value comparing the results of a single branch with results across all branches.

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Willow

8 months ago

Branch Manager: Our top customer concerns are long wait times and difficulty reaching customer service.

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Otis

10 months ago

This is a classic case of overthinking. The analyst should just stick to the branch-specific concerns and not worry about the big picture. After all, what could go wrong with that approach?

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Corrie

8 months ago

Branch Manager: I'm not sure, but I can check the company-wide reports for that information.

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Ilene

9 months ago

Analyst: How do these concerns compare to the top customer concerns across all branches?

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Lyda

9 months ago

Branch Manager: Our top customer concerns are long wait times and difficulty reaching customer service.

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Denise

10 months ago

I think the question is valid, but only to ensure the manager is aware of the company-wide reports. It shouldn't be used to make any other comparisons.

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Elenor

9 months ago

Analyst: Yes, it's important to ensure you are aware of the company-wide reports for reference.

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Josefa

9 months ago

Branch Manager: I'm not sure, but I can check the company-wide reports to find out.

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Delbert

9 months ago

Analyst: How do these concerns compare to the top customer concerns across all branches?

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Glendora

9 months ago

Branch Manager: Our top customer concerns are long wait times and difficulty reaching customer service.

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Kimbery

10 months ago

But wouldn't it be more relevant to focus on this branch's issues only?

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Ivory

11 months ago

I agree, it helps to compare branch-specific concerns.

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Josphine

11 months ago

I think the analyst's follow-up question was valid.

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Sean

11 months ago

I disagree. Comparing a single branch to the overall company is a waste of time. The analyst should focus on addressing the specific concerns of that branch.

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Basilia

9 months ago

Analyst: No, there is no value comparing the results of a single branch with results across all branches.

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Wenona

10 months ago

Branch Manager: I'm not sure, but I think they might be similar.

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Mel

10 months ago

Analyst: How do these concerns compare to the top customer concerns across all branches?

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Tequila

10 months ago

Branch Manager: Our top customer concerns are long wait times and difficulty reaching customer service.

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Josephine

11 months ago

The analyst's follow-up question is definitely valid. Comparing branch-specific concerns to company-wide data can help identify unique issues and opportunities for improvement.

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