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IIBA CBDA Exam - Topic 1 Question 10 Discussion

DIAGRAM TAKENCustomer Satisfaction120%100%80%
D) The 2018 customer satisfaction rate is at 90%. between good and excellent, while the 2017 customer satisfaction rate was at 70% Explanation: A bullet chart is a type of bar chart that shows progress towards a goal or performance against a reference line1.It consists of a bar representing the featured measure, a reference line denoting a target or threshold, and a background with qualitative ranges (such as poor, fair, good, excellent)2. In this case, the featured measure is the customer satisfaction rate for 2018, the reference line is the target of 70%, and the background ranges are 0-50% (poor), 50-70% (fair), 70-90% (good), and 90-120% (excellent). The chart also shows a thin black bar representing the customer satisfaction rate for 2017, which can be used for comparison. From the chart, we can see that the 2018 customer satisfaction rate is at 90%, which falls in the excellent range and exceeds the target of 70%. We can also see that the 2017 customer satisfaction rate was at 70%, which falls in the good range and meets the target.Therefore, the correct answer is D, as it summarizes both the 2018 and 2017 customer satisfaction rates and their relation to the target and the ranges.
A) The 2018 customer satisfaction rate is at 90%. between good and excellent, and exceeded its target of 70%
B) The 2018 customer satisfaction rate is at 90%. between good and excellent
C) The 2018 customer satisfaction rate was fair, at 70%, and did not reach its target of 90%

IIBA CBDA Exam - Topic 1 Question 10 Discussion

Actual exam question for IIBA's CBDA exam
Question #: 10
Topic #: 1
[All CBDA Questions]

DIAGRAM TAKEN

Customer Satisfaction

120%

100%

80%

Show Suggested Answer Hide Answer
Suggested Answer: D

by Lashawn at Apr 27, 2024, 11:54 AM

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Judy
10 months ago
Is 90% really considered "excellent"?
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Melvin
10 months ago
2017 was 70%, so big improvement!
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Justine
10 months ago
Wait, how did they jump from 70% to 90%?
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Olen
10 months ago
Totally agree, that's awesome!
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Brinda
11 months ago
The 2018 satisfaction rate is 90%!
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Clare
11 months ago
I thought the target was 90% too, but I guess it was 70%. So, if 2018 is at 90%, then it really did exceed the target!
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Jamie
11 months ago
I feel like I might be mixing up the years. Wasn't the 2017 rate lower than 70%? I need to double-check that.
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Felton
11 months ago
I remember practicing a similar question where we had to identify the ranges for customer satisfaction. I think this one is about the 90% being excellent.
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My
11 months ago
I think the customer satisfaction rate for 2018 is definitely above 70%, but I'm not sure if it's exactly 90% or something else.
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Madonna
11 months ago
The chart is clear, but I'm not sure which answer choice captures all the relevant information. I'll need to double-check my understanding before selecting an answer.
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Jennifer
11 months ago
Ah, I see the key details now - the 2018 rate is 90%, which is in the "excellent" range and exceeds the 70% target. I think I've got this one figured out.
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Cordie
11 months ago
Hmm, I'm a bit confused by the chart. I'll need to carefully read through the answer choices and see which one best matches the information provided.
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Ricarda
12 months ago
This looks like a straightforward question about interpreting a bullet chart. I should be able to analyze the data and select the correct answer.
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Sharika
12 months ago
I'm a bit unsure about some of the nuances between the different Ansoff matrix options. I'll need to re-read the question carefully and think it through step-by-step.
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Thaddeus
12 months ago
Okay, I've got this. Flotation, trade sale, and selling back to the original owners are the three most common exit routes for venture capitalists. I'm confident those are the right answers.
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Cornell
12 months ago
Creditors might care about controls for their loans, but I doubt they're responsible for ensuring they operate efficiently.
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Janae
2 years ago
Makes sense. It summarizes the comparison effectively. Let's go with D.
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Albina
2 years ago
So, answer D? It includes both the 2017 and 2018 rates.
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Jutta
2 years ago
Yes, but it also exceeded the target of 70%.
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Celeste
2 years ago
I think the satisfaction rate is 90% in 2018, between good and excellent.
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Janae
2 years ago
Right, and comparing it to the target and previous years.
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Albina
2 years ago
Hmm, so the question is about customer satisfaction rates.
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