IIBA CBDA Exam - Topic 1 Question 10 Discussion

Actual exam question for IIBA's CBDA exam

Question #: 10
Topic #: 1

[All CBDA Questions]

DIAGRAM TAKEN

Customer Satisfaction

120%

100%

80%

AThe 2018 customer satisfaction rate is at 90%. between good and excellent, and exceeded its target of 70%

BThe 2018 customer satisfaction rate is at 90%. between good and excellent

CThe 2018 customer satisfaction rate was fair, at 70%, and did not reach its target of 90%

DThe 2018 customer satisfaction rate is at 90%. between good and excellent, while the 2017 customer satisfaction rate was at 70%
Explanation:
A bullet chart is a type of bar chart that shows progress towards a goal or performance against a reference line1.It consists of a bar representing the featured measure, a reference line denoting a target or threshold, and a background with qualitative ranges (such as poor, fair, good, excellent)2. In this case, the featured measure is the customer satisfaction rate for 2018, the reference line is the target of 70%, and the background ranges are 0-50% (poor), 50-70% (fair), 70-90% (good), and 90-120% (excellent). The chart also shows a thin black bar representing the customer satisfaction rate for 2017, which can be used for comparison. From the chart, we can see that the 2018 customer satisfaction rate is at 90%, which falls in the excellent range and exceeds the target of 70%. We can also see that the 2017 customer satisfaction rate was at 70%, which falls in the good range and meets the target.Therefore, the correct answer is D, as it summarizes both the 2018 and 2017 customer satisfaction rates and their relation to the target and the ranges.

Show Suggested Answer

Suggested Answer: D

by Lashawn at Apr 27, 2024, 11:54 AM

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Judy

4 months ago

Is 90% really considered "excellent"?

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Melvin

4 months ago

2017 was 70%, so big improvement!

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Justine

4 months ago

Wait, how did they jump from 70% to 90%?

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Olen

4 months ago

Totally agree, that's awesome!

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Brinda

5 months ago

The 2018 satisfaction rate is 90%!

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Clare

5 months ago

I thought the target was 90% too, but I guess it was 70%. So, if 2018 is at 90%, then it really did exceed the target!

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Jamie

5 months ago

I feel like I might be mixing up the years. Wasn't the 2017 rate lower than 70%? I need to double-check that.

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Felton

5 months ago

I remember practicing a similar question where we had to identify the ranges for customer satisfaction. I think this one is about the 90% being excellent.

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My

5 months ago

I think the customer satisfaction rate for 2018 is definitely above 70%, but I'm not sure if it's exactly 90% or something else.

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Madonna

5 months ago

The chart is clear, but I'm not sure which answer choice captures all the relevant information. I'll need to double-check my understanding before selecting an answer.

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Jennifer

5 months ago

Ah, I see the key details now - the 2018 rate is 90%, which is in the "excellent" range and exceeds the 70% target. I think I've got this one figured out.

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Cordie

5 months ago

Hmm, I'm a bit confused by the chart. I'll need to carefully read through the answer choices and see which one best matches the information provided.

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Ricarda

6 months ago

This looks like a straightforward question about interpreting a bullet chart. I should be able to analyze the data and select the correct answer.

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Sharika

6 months ago

I'm a bit unsure about some of the nuances between the different Ansoff matrix options. I'll need to re-read the question carefully and think it through step-by-step.

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Thaddeus

6 months ago

Okay, I've got this. Flotation, trade sale, and selling back to the original owners are the three most common exit routes for venture capitalists. I'm confident those are the right answers.

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