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Question No: 1

MultipleChoice

You are the business analyst for your organization and are preparing for the conduct elicitation activities. You'll have six inputs as you prepare for this activity.

Which one of the following is not a valid input for the requirements elicitation activity?

Options

ARequirements management plan

BDocumented elicitation results

CSolution scope

DBusiness need

Answer
BExplanation

The conduct elicitation activity is a technique to understand stakeholder needs and identify potential solutions that may meet those needs.It involves guiding stakeholders and collaborating with them through the elicitation activity, doing research or running experiments, and capturing elicitation outcomes1.The inputs for this activity are the following2:

Requirements management plan: This document defines how requirements will be elicited, analyzed, documented, validated, and managed throughout the project lifecycle. It provides guidance on the elicitation approach, techniques, roles, responsibilities, and deliverables.

Business need: This is the problem or opportunity that the project intends to address. It provides the context and rationale for the elicitation activity and helps to define the scope and objectives of the project.

Solution scope: This is the set of capabilities and features that a solution must deliver in order to meet the business need. It defines the boundaries and assumptions of the project and helps to identify the stakeholders and sources of information for the elicitation activity.

Stakeholder list, roles, and responsibilities: This is the identification and description of the individuals and groups who have an interest or influence in the project. It defines their roles, responsibilities, expectations, and level of involvement in the elicitation activity.

Business analysis information: This is the collection of information that has been gathered, analyzed, and documented during the business analysis process. It includes the business analysis plan, the business case, the current and future state descriptions, the requirements, the assumptions, the constraints, the risks, the issues, and the change requests. It provides the input and reference for the elicitation activity and helps to avoid duplication or inconsistency of information.

Elicitation activity plan: This is the plan that describes the specific details of the elicitation activity, such as the purpose, scope, objectives, approach, techniques, participants, agenda, logistics, materials, and expected outcomes. It helps to prepare and organize the elicitation activity and ensure its alignment with the requirements management plan and the business analysis plan.

Documented elicitation results are not an input, but an output of the conduct elicitation activity. They are the records of the information that has been elicited from the stakeholders and other sources during the elicitation activity. They include notes, transcripts, recordings, models, diagrams, sketches, prototypes, surveys, questionnaires, and other artifacts that capture the stakeholder needs, expectations, preferences, assumptions, constraints, and feedback. They are used as an input for the confirm elicitation results activity, where they are checked for accuracy, completeness, and consistency.Reference:Conduct Elicitation - iiba.org,Exploring the CBAP Knowledge Areas - Institute i4

Question No: 2

MultipleChoice

Refer to the exhibit.

The table illustrate the statement of cash flower for a courier company for the last fiscal year:

Due to aggressive market competition the management of the company performed a strategy review and based on their0-findings and the current market conditions, they came up with strategic and tactical changes in order to keep a competitive market position.

In order to strength customer retention strategies through a new competitive advantage, the company is considering implementing a live parcel tracking system. The added value will be that the customers may determine the exact location on of the parcel whether it is in a warehouse, crossing the ocean through an overseas the exact location of th parcel whether it is in a warehouse, crossing the ocean through an overseas the ship, or travelling in a delivery truck at any time. The system tracks the location of the parcel by tracking the vehicle in which it is contained. However, for a group of old delivery trucks, it was noticed that the engine sound and vibration disturbed the tracking signal and caused of management would like to sell these vehicles and replace them with newer ones, the Chief Financial Officer (CFO) was strongly against that approach. The CFO argoad that instead of hanging tracking devices on the trucks body they can have the truck drivers manually send the truck send the truck location from a hand held mobile device every 20 minutes.

The CFO's resistance to replacing the older vehicles represents which type of cost?

Options

AMaintenance

BOperating

COpportunity

DSunk

Answer
CExplanation

The CFO's resistance to replacing the older vehicles and suggesting that the truck drivers manually send the truck location from a handheld mobile device every 20 minutes is an opportunity cost. An opportunity cost is the value of the next best alternative that is foregone as a result of making a decision. In this case, the opportunity cost of not replacing the older vehicles is the potential loss of customer satisfaction, retention, and loyalty due to the less accurate and less convenient tracking system. The CFO is choosing to save money on the upfront cost of buying new trucks, but at the expense of losing the competitive advantage and long-term benefits of having a live parcel tracking system.Reference:

IIBA BABOK Guide, Section 10.23, Decision Analysis

Opportunity Cost: Definition, Real-World Examples, How to Calculate, The Balance

What is Opportunity Cost and How to Calculate It, Investopedia

Question No: 3

MultipleChoice

A project's change in scope is assessed and a newly assigned business analyst (BA) is unsure how to communicate the findings and final decision to the wider stakeholder group.

In Which option best can the BA find this information?

Options

AStakeholder Communications Plan

BBusiness case

CBusiness policies

DGovernance approach

Answer
AExplanation

The Stakeholder Communications Plan is a document that describes how the BA will communicate with the stakeholders throughout the project. It includes information such as the communication objectives, methods, frequency, format, and recipients. The BA can use this plan to determine how to communicate the change in scope and the final decision to the wider stakeholder group. The other options are not relevant to the question.Reference:

CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, page 77

Business Analysis Body of Knowledge (BABOK) Guide, page 30

Question No: 4

MultipleChoice

You are the business analyst for a large project that will create new software for the entire organization. This new software will affect all of the administrative assistants in the organization schedule meetings, reserve facilities, and share calendars. There are approximately 2,400 administrative assistants in your organization and not all of these people can attend requirements gathering workshops.

What approach can you use to manage and gather requirements from these 2,400 administrative assistants?

Options

AYou can meet with a small group of administrative assistants and assume their requirements are reflective of the remaining group of administrative assistants.

BYou will need to meet with all of the administrative assistants as part requirements elicitation.

CYou can meet with a small group of administrative assistants that will serve as representatives for the remaining administrative assistants.

DYou can meet with the administrative assistants' managers.

Answer
CExplanation

When the number of stakeholders is too large or dispersed to involve them all in the requirements elicitation process, one possible approach is to use representatives or proxies. These are stakeholders who can act on behalf of a larger group of stakeholders and provide their input, feedback, and approval for the requirements. The representatives should be selected based on their knowledge, experience, authority, and availability. They should also communicate regularly with the group they represent and ensure that their views and needs are accurately reflected. Meeting with a small group of administrative assistants that will serve as representatives for the remaining administrative assistants can help to manage and gather requirements from these 2,400 administrative assistants in an efficient and effective way.Reference:BABOK Guide v3, page 51;CBAP / CCBA Certified Business Analysis Study Guide, page 159.

Question No: 5

MultipleChoice

You are creating a model that shows how data moves through a system. Each function that modifies the data in any manner is identified, decomposed to smaller levels, and the system is completely described from start to storage.

What type of a modeling technique are you using in this scenario?

Options

AFunctional decomposition

BData flow diagramming

CWork decomposition

DOrganization modeling

Answer
BExplanation

Data flow diagramming is a technique that shows how data moves through a system, from external entities, through processes, to data stores. Data flow diagrams can be used to model the current state or the desired state of a system, and to identify gaps or redundancies in data processing. Data flow diagrams can also be decomposed to lower levels of detail to show the sub-processes and data elements involved in each function. Functional decomposition, work decomposition, and organization modeling are different techniques that can be used to break down a system, a project, or an organization into smaller components, but they do not focus on the data movement.Reference:

BABOK Guide, p. 10, 98-99

CBAP / CCBA Certified Business Analysis Study Guide, p. 240-241

Certified Business Analysis Professional (CBAP) | Coursera, Course 2, Week 2, Video: ''Data Flow Diagrams''

Question No: 6

MultipleChoice

It's often impossible or difficult to prove that the implementation of a solution will change the current state of an organization to the desired future state. The business analyst must document the characteristics and risk of

the implementation of a solution in case the belief that the solution will achieve the desired results will prove invalid.

What is the belief that the solution will create the desired effect for the organization called?

Options

AProject

BRisk

CAssumption

DModel

Answer
CExplanation

An assumption is a factor that is considered to be true, real, or certain for the purpose of planning, analysis, or evaluation, without having absolute proof or evidence. Assumptions are made when there is uncertainty or ambiguity about the future state of the organization or the solution. Assumptions can affect the feasibility, viability, and desirability of the solution, as well as the risks and benefits associated with it. The business analyst must document the assumptions and their characteristics and risks, in case they prove to be invalid or inaccurate, and impact the solution performance or outcome.Reference:BABOK Guide v3, page 36;CBAP / CCBA Certified Business Analysis Study Guide, page 74.

Question No: 7

MultipleChoice

A business analyst (BA) facilitated elicitation activities with subject matter experts and end users using observation, workshops, and interviews.

After comparing the results, how should the BA resolve the variations?

Options

AIdentify a few key stakeholders to resolve the conflicts

BSet up additional activities to collaboratively resolve the issues

CRemove requirements that cause differences

DWeight the results from the observation because it is more reliable

Answer
BExplanation

The BA should set up additional activities to collaboratively resolve the variations in the elicitation results, as this will help to ensure that the information is accurate, consistent, and complete.The BA can use techniques such as reviews, workshops, or focus groups to confirm the elicitation results with the stakeholders, identify and address any gaps, conflicts, or ambiguities, and reach a consensus on the requirements12. The other options are not effective ways to resolve the variations. Identifying a few key stakeholders to resolve the conflicts may exclude other relevant stakeholders and create bias or resentment. Removing requirements that cause differences may result in losing important information or value.Weighting the results from the observation because it is more reliable may ignore other sources of information or perspectives.

Question No: 8

MultipleChoice

In order to align with the added value required from the parcel tracking solution, what would be an important requirements' category for the BA to give more focus?

Options

ATransition

BProcess

CNon functional

DStakeholder

Answer
D

Question No: 9

MultipleChoice

During a requirements review, the implementation subject matter expert (SME) identified the requirement 'parsing of data' that must be implemented before other requirements. The business analyst (BA) has given this requirement high priority.

What factor influenced the prioritization of the requirement?

Options

AData Dictionary

BConstraint

CDependencies

DRisk

Answer
C

Question No: 10

MultipleChoice

are timeless events that show progress in the project.

These are typically achieved at the end of phase in the project lifecycle.

Options

AAchievements

BMillstones

CPhases

DTemplates

Answer
B

Question No: 11

MultipleChoice

In risk analysis, which of the following can be identified as a consequence of a disaster?

Options

ALoss of operating capability

BLoss of goodwill

CLoss of competitive edge

DLoss of stockholder confidence

Answer
A

Question No: 12

MultipleChoice

Herb is the business analyst for the HYY Organization. As Herb is completing the organize requirements process he recognizes that requirements typically need to answer one Question: for identification.

What is the one interrogative that requirements should answer?

Options

AWhat

BWhen

CWhy

DHow

Answer
A

Question No: 13

MultipleChoice

is the degree to which a set of inherent characteristics fulfills requirements.

Options

AQuality

BRegulation

CProject phase

DScope

Answer
A

Question No: 14

MultipleChoice

You are the business analyst for your organization. You are identifying new opportunities to improve upon your existing web services. Management is open to new opportunities as long as the changes do not take more than 60 days to implement.

What type of a factor does the 60 day implementation represent?

Options

ATechnical constraint

BSchedule constraint

CBusiness constraint

DAssumption

Answer
C

Question No: 15

MultipleChoice

You are the business analyst for your organization and you are completing the verify requirements process. There are eight characteristics each requirements should have: cohesive, complete, consistent, correct, and feasible. Which one of the following four is not a characteristic of a requirement?

Options

AFunctional

BModifiable

CUnambiguous

DTestable

Answer
A

Question No: 16

MultipleChoice

You organization needs to adapt to the change economy, new technologies, and an increase in competition in order to survive. They've asked you to complete a business analysis approach that will help them change their organizational policies in order to achieve their goals and objectives.

What business analysis technique has this organization asked you to complete?

Options

AFocus groups

BBusiness rules analysis

CBrainstorming

DRoot cause analysis

Answer
B

Question No: 17

MultipleChoice

You are the business analyst for the NHQ Organization. Management has asked that you examine the workflow and internal processes for order fulfillment. Specifically they'd like you to complete an in-depth analysis and documentation of the business problems and opportunities that may be exist for the organization. What business analysis knowledge area does this activity map to?

Options

ARequirements elicitation

BSolution assessment and validation

CEnterprise analysis

DRequirements management and communication

Answer
C

Question No: 18

MultipleChoice

____ is a process to determine the completeness of the project work and to gain the customer's acceptance to move the project forward.

Options

APhase gate review

BInspection of key results

CVerify scope

DQuality control

Answer
C

Question No: 19

MultipleChoice

________ are timeless events that show progress in the project. These are typically achieved at the end of phase in the project lifecycle.

Options

AAchievements

BMillstones

CPhases

DTemplates

Answer
B

Question No: 20

MultipleChoice

A health insurance provider undertakes enhancements to its mobile application platform and finalizes the following capabilities as part of the scope of the next release:

Ability to integrate online maps and global positioning system (GPS) technology with the mobile application in real time to display location of service providers in the subscriber's vicinity that participate in the subscriber's plan network.

II. Ability for the subscriber to lookup the service providers by specifying either a postal code or a search area radius in miles.

III. Ability for the subscriber to initiate the download of fee information for one or more service providers in a single request.

Through requirements workshops the business analyst elicits the following detailed business requirements:

1. The company's mobile application platform must support real time integration with the following third party systems:

A ) GPS System

B ) Postal Code Validation

2. The service providers available for selection must participate in the subscriber's medical plan network as of the current system date.

3. The map display shall highlight the boundary of the search area with a dotted yellow line.

4. The extent and shape of the search area shall be determined based on one of the following user choices:

1 ) Postal code -- Subscriber location acquired from GPS shall be used to determine and populate the related postal code as the default postal code with options for the user to change the postal code.

2 ) Radius for the search area around the subscriber's location, that will have default value of 5 miles. The radius can be changed by the subscriber with a maximum range of 50 miles.

5. Subscriber shall be able to select one of the options above and supply corresponding input.

6. System shall validate the user input and display appropriate error messages if invalid.

7. Based on the inputs and the plan of the subscriber, the system shall retrieve information for the participating service providers that are located within the designated search area.

8. System shall display a map including visual markers to indicate locations of the service providers in the top half of the device screen and a list of the same service providers in the bottom half of the device screen.

9. The list of service providers shall include the Name, Phone Number and Street Address.

10. If the subscriber specified the radius or retained the default postal code for the search area, the list shall additionally include the approximate driving distance in miles from the subscriber's last registered location and the list shall be sorted in the ascending order of the driving distance.

11. The subscriber shall be able to select a service provider either from the list or from the map and download a document that contains the name, contact telephone, email address, fax number and the fee schedule for the covered services applicable to the subscriber's plan.

Which primary subscriber business need is addressed with the enhancements?

Options

AInability of a service provider to locate other participating service providers and their fee information

BInability of a plan subscriber to get directions to nearby participating service providers

CInability of a plan subscriber to locate and access fee information for nearby participating service providers

DInability of a service provider to be alerted of the location of new plan subscribers in their vicinity

Answer
C

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