IIA Exam IIA-ACCA Topic 8 Question 56 Discussion

Actual exam question for IIA's IIA-ACCA exam

Question #: 56
Topic #: 8

An internal auditor performed a review of IT outsourcing and found that the service provider was failing to meet the terms of the service level agreement. Which of the following approaches is most appropriate to address this concern?

AThe organization should review the skill requirements and ensure that the service provider is maintaining sufficient expertise and retaining skilled resources.

BThe organization should proactively monitor the performance of the service provider, escalate concerns, and use penalty clauses in the contract where necessary.

CThe organization should ensure that there is a clear management communication strategy and path for evaluating and reporting on all outsourced services concerns.

DThe organization should work with the service provider to review the current agreement and expectations relating to objectives, processes, and overall performance.

Show Suggested Answer

Suggested Answer: C

by Rickie at Mar 20, 2023, 11:21 AM

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Izetta

2 months ago

Ha! Looks like the service provider is slacking off. Time to crack the whip and use those penalty clauses. Option B FTW!

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Nakita

15 days ago

Good point. Clear communication and expectations are key in situations like this.

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Dominga

18 days ago

I think we should also review the current agreement with them to make sure everyone is on the same page.

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Estrella

20 days ago

Definitely, using penalty clauses will show them we mean business.

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Elouise

2 months ago

Yeah, I agree. We need to keep a close eye on their performance and take action when needed.

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Rutha

2 months ago

Hmm, I'm not sure. Option C about communication strategy also sounds reasonable. Gotta love these tricky IT auditing questions!

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Luisa

1 months ago

C) The organization should ensure that there is a clear management communication strategy and path for evaluating and reporting on all outsourced services concerns.

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Kattie

1 months ago

B) The organization should proactively monitor the performance of the service provider, escalate concerns, and use penalty clauses in the contract where necessary.

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Lavelle

2 months ago

A) The organization should review the skill requirements and ensure that the service provider is maintaining sufficient expertise and retaining skilled resources.

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Vallie

3 months ago

Option D seems like the best solution. Collaborating with the service provider to review the agreement and expectations is the way to go.

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Ronald

1 months ago

Collaboration is key when it comes to addressing concerns with outsourcing agreements.

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Karrie

2 months ago

It's important to work together with the service provider to ensure everyone is on the same page.

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Lanie

2 months ago

I agree, option D is definitely the best approach in this situation.

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Barbra

3 months ago

I agree with Veronique. The organization needs to be on top of the service provider's performance and leverage the contract to address any failures.

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Melodie

2 months ago

B) The organization should work with the service provider to review the current agreement and expectations relating to objectives, processes, and overall performance.

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Virgie

2 months ago

A) The organization should proactively monitor the performance of the service provider, escalate concerns, and use penalty clauses in the contract where necessary.

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Veronique

3 months ago

Option B is the most appropriate approach. Proactive monitoring and using penalty clauses are crucial to ensure the service provider meets the agreed terms.

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