IIA Exam IIA-ACCA Topic 7 Question 99 Discussion

Actual exam question for IIA's IIA-ACCA exam

Question #: 99
Topic #: 7

A supervisor receives a complaint from an employee who is frustrated about having to learn a new software program. The supervisor responds that the new software will enable the employee to work more efficiently and with greater accuracy. This response is an example of:

AEmpathetic listening.

BReframing.

CReflective listening.

DDialogue.

Show Suggested Answer

Suggested Answer: B

by Jamika at Apr 06, 2025, 01:35 AM

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Glenna

12 days ago

But couldn't it also be reflective listening, where the supervisor is acknowledging the employee's frustration?

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Julianna

15 days ago

Empathetic listening? More like 'let me tell you how this is actually a good thing.' B) Reframing, no doubt about it.

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Tonette

17 days ago

Dialogue? What is this, a philosophy exam? The supervisor is just trying to make the best of a frustrating situation. B) Reframing for sure.

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Teri

18 days ago

Reflective listening? Nah, the supervisor is clearly trying to spin this in a positive way. Definitely B) Reframing.

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Carli

23 days ago

I agree with Mona, reframing helps the employee see the situation in a different light.

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Mona

27 days ago

I think the supervisor is using reframing.

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Brianne

29 days ago

Ugh, I hate learning new software. But the supervisor's response seems pretty reasonable - reframing it as a way to work more efficiently and accurately. I guess that's B) Reframing.

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Erasmo

7 days ago

Yes, but the supervisor's response does make sense. It's all about working more efficiently and accurately.

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Lawrence

11 days ago

I know, learning new software can be frustrating.

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