IIA Exam IIA-ACCA Topic 7 Question 99 Discussion

Actual exam question for IIA's IIA-ACCA exam

Question #: 99
Topic #: 7

A supervisor receives a complaint from an employee who is frustrated about having to learn a new software program. The supervisor responds that the new software will enable the employee to work more efficiently and with greater accuracy. This response is an example of:

AEmpathetic listening.

BReframing.

CReflective listening.

DDialogue.

Show Suggested Answer

Suggested Answer: B

by Jamika at Apr 06, 2025, 01:35 AM

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Angelica

2 months ago

I bet the employee is just *thrilled* to learn a new software program. A real party, that one. But the supervisor's response is textbook B) Reframing.

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Jerry

19 days ago

Supervisor: It's all about working smarter, not harder.

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Anastacia

20 days ago

Employee: I guess that makes sense.

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Merilyn

26 days ago

Supervisor: The new software will make your work more efficient.

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Glenna

3 months ago

But couldn't it also be reflective listening, where the supervisor is acknowledging the employee's frustration?

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Julianna

3 months ago

Empathetic listening? More like 'let me tell you how this is actually a good thing.' B) Reframing, no doubt about it.

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Shay

1 months ago

Don't worry, the new software will improve your accuracy and productivity.

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Anisha

1 months ago

I see where you're coming from, but this software will actually help you be more efficient.

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Roselle

1 months ago

I understand your frustration, but this new software will make your work easier.

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Tonette

3 months ago

Dialogue? What is this, a philosophy exam? The supervisor is just trying to make the best of a frustrating situation. B) Reframing for sure.

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Bambi

1 months ago

Employee: I guess you're right, it's just a bit overwhelming.

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Sylvie

1 months ago

Supervisor: It's a chance to improve your skills and accuracy.

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Tequila

2 months ago

Employee: I'm just frustrated about having to learn something new.

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Allene

2 months ago

Supervisor: The new software will help you work more efficiently.

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Teri

3 months ago

Reflective listening? Nah, the supervisor is clearly trying to spin this in a positive way. Definitely B) Reframing.

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Carli

3 months ago

I agree with Mona, reframing helps the employee see the situation in a different light.

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Mona

3 months ago

I think the supervisor is using reframing.

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Brianne

3 months ago

Ugh, I hate learning new software. But the supervisor's response seems pretty reasonable - reframing it as a way to work more efficiently and accurately. I guess that's B) Reframing.

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Erasmo

3 months ago

Yes, but the supervisor's response does make sense. It's all about working more efficiently and accurately.

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Lawrence

3 months ago

I know, learning new software can be frustrating.

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