Okay, I've got an idea. Since sales and marketing have similar roles, we could use a single record type with two page layouts - one for sales and one for marketing. That way we can handle the different fields without too much complexity.
I'm a little confused by this question. I know the ~/.forward file is related to email forwarding, but I can't recall the details about who can edit it and what the requirements are. I'll have to review my notes to see if I can figure this out.
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